As some users said, they began to receive warnings about a month ago that the platform would charge a fee of 100 rubles for each of them if the consumer refused the goods.
A representative of Wildberries, in turn, said that the return policy has not changed.
He explained that users with high returns and low ransoms must pay for reverse logistics.
The material says that such a measure should motivate consumers to consciously order goods, as well as protect entrepreneurs from unfair competition and losses.
In March, the Wildberries online retailer reported on work to eliminate errors identified in the service.