Last summer, Thomas Bjuhr booked a cheap trip for himself and his special resident via the travel company Detur.

On Wednesday, the idea was that they would take the flight to Turkey.

But in mid-April, he was informed that the trip had been canceled because far too few had booked the trip.

- I immediately understood that it must be something strange.

I have heard and seen that it was sold out.

People have tried to add people to their travels but received a response from Detur that it was sold out, says Thomas Bjuhr.

Demands the money back

As compensation for the canceled trip, Thomas was offered to book a new, discounted trip with Detur.

The only problem was that the trips that were now available to choose from were three times as expensive compared to the one he had already booked.

Instead, Thomas chose to demand the money back, which travelers have the right to do when package tours are canceled.

- I wrote to them that I wanted my money back because I know I am entitled to it according to the Consumer Purchase Act.

A day later, I received the answer that the case had been handed over to their finance department and that I would get my money back within 7-14 days.

Has turned to the Enforcement Officer

It has now been 39 days since the announcement, but Thomas has not received any money.

Instead, he has felt compelled to enlist the help of the Enforcement Officer to collect the money.

- This is purely deceptive behavior.

I'm convinced these trips have never been.

I think Detur has done this to cope with its liquidity during the pandemic.

I have no doubt about that.

Detur's press officer Tim Åström declined to comment, referring to the fact that "according to information from our administration and finance department, we do not know of any ongoing customer matters from the Enforcement Officer".

When SVT checks the situation with the Enforcement Officer on Monday, it is stated that there are ten applications for payment orders against Detur, where people who believe that Detur owes them money want the authority's help.

SVT has previously reported how customers felt cheated by Detur, and that the Swedish Consumer Agency started an inspection of the company.

It is now closed after the company updated its customer information, something Allehanda.se was the first to tell.