A crash in the computer system of the Madrid Health Service (Madrid Health Service) is affecting the normal functioning of the consultations of the

hospitals

of the Community of Madrid as well as the

Primary Care

centers and those of the

Specialty Centers of

the entire region this morning after working intermittently over the weekend, as explained by users.

From the Ministry of Health they explain that the computer failure has been

recorded intermittently since the weekend

.

The technical department is working to completely restore the service and they initially rule out that it is a hack to the health network.

Access to the virtual health card as well as to the prior appointment does not work for any of the public health users in the Madrid region either.

"Since yesterday we have been unable to access the electronic prescription computer module for more than seven hours," a Primary Care doctor explained to EL MUNDO.

The computer failure does not only affect the issuance of prescriptions to patients in Madrid, but the doctors cannot access the medical history of the patients since the system has been down for several hours.

The unit in charge of these incidents, CESUS, in a recorded answering machine message, warns of

"widespread problems" in the system.

a week of strike

The fall of the computer system has occurred when non-fixed doctors have been on strike for a week in Madrid's public hospitals to denounce "the high temporality" in the Madrid Health Service (Sermas) and make a call to the Ministry of Health to seek a negotiated solution.

The indefinite strike that affects the permanent statutory, labor and official staff that provides services in the Sermas hospitals started last Tuesday, the 10th, and the strike committee has already conveyed its intention

not to put an end to it until the maximum stabilization of vacancies

, within the framework of Law 20/2021 on the reduction of temporary employment, which aims to reduce structural temporary employment to below 8%, reports Europa Press.

Conforms to The Trust Project criteria

Know more

  • Madrid's community

  • Health