China News Service, May 16. According to the China Government Network, on the 16th, the General Office of the State Council issued an opinion on promoting the efficient connection between the 12345 government service convenience hotline and the 110 alarm service desk.

The "Opinions" require that by the end of 2023, the 12345 and 110 platforms will be fully interconnected and related data resources shared, and the level of standardization, specialization and intelligence of the docking and linkage work will be continuously improved.

　　The "Opinions" pointed out that by the end of 2022, various regions will basically establish an efficient docking and linkage mechanism between 12345 and 110, form 12345 to promote the coordinated and efficient performance of duties by departments, and timely resolve non-urgent demands involving government management and services, and 110 will crack down on illegal and criminal activities in accordance with the law and promptly The work pattern of dealing with emergencies and emergency situations and better maintaining social order.

Before the end of 2023, the 12345 and 110 platforms will be fully interconnected, and related data resources will be shared, and the level of standardization, specialization and intelligence of the docking and linkage work will be continuously improved.

　　The "Opinions" require that a sound transfer mechanism should be established.

12345 or 110 in each region receives matters that are clearly within the scope of the other party's acceptance by telephone, and transfers them to the other party for acceptance in a timely manner by one-click transfer.

If the responsible unit is unclear or the responsibilities overlap, you can learn about the specific appeal through three-party calls (appellant, 12345, 110), and then 12345 and 110 negotiate to determine the acceptance platform. The platform for the public's appeal will be accepted first. If there is an emergency that endangers personal and property safety and public safety, 110 will dispatch the police to deal with it first.

12345 or 110 receives matters that are clearly within the scope of the other party's acceptance through Internet channels, and can transfer it online to the other party for acceptance.

For matters that are clearly not within the scope of 12345 and 110 acceptance, the operator should do a good job of reasonable guidance and explanation.

　　Establish and improve the daily linkage mechanism.

When 110 in each region receives a conflict or dispute that may lead to illegal crimes, especially violent incidents and personal extreme incidents, the police will be dispatched to deal with it immediately. Those within the scope of 12345 will be forwarded to 12345, and 12345 will promptly transfer the appeal to the local government and relevant functional departments. Handling, carrying out joint mediation, and promoting the resolution of the source of contradictions and hidden dangers.

12345 receives clues that affect social stability, and immediately transfers it to 110 for disposal. If the 12345 work order organizer finds that conflicts and disputes have intensified, the situation is difficult to control, or involves illegal crimes, it should cooperate with 110 to send police to deal with it.

　　Establish and improve emergency linkage mechanism.

12345 and 110 in each region must establish an emergency linkage mechanism with emergency hotlines such as 119, 120, 122 and public utility service hotlines such as water, electricity and heat to ensure that in the event of natural disasters, accident disasters, public health incidents, social security incidents and other emergencies Incidents can be quickly responded to and handled efficiently, providing more timely, professional and efficient emergency rescue services for enterprises and the public.

At the same time, it is necessary to establish and improve the emergency linkage mechanism of 12345 and 110, and start the emergency linkage plan in time when an emergency occurs. support.

　　Establish and improve the consultation and exchange mechanism.

All regions should establish and improve the 12345 and 110 consultation mechanisms. For high-frequency appeals with unclear responsibilities and jurisdictional disputes, they should promptly convene relevant functional departments to study and discuss, clarify their responsibilities, clarify their jurisdiction, and formulate disposal norms to ensure that Enterprises and the masses demand that someone manage and manage them well.

At the same time, establish and improve the regular communication mechanism between 12345 and 110, report the operation of the work, and timely study and solve the problems existing in the docking and linkage work. Where conditions permit, they can send staff to each other's platforms to effectively improve the efficiency of docking and linkage work.