The person believes that it was well known among the employees that they would misregister interventions, for example when a patient declined a visit.
This is because development assistance decisions from the municipality could be reduced if a user refused visits often enough, which in the long run meant lost income for the provider.
- We tried to question it but none of us dared to say no because we got so much scolding from the boss, says the former employee.
The audio files that SVT has read have been recorded in secret at meetings with the current manager.
Among other things, he urges an employee not to talk to customers about the fact that they can use the security alarm, as they "sometimes sound the alarm unnecessarily".
In another sequence, staff are reprimanded for changing diapers too often on users.
Hear more of the secret recordings in the clip.
The boss: "Has been tired"
SVT has been in contact with the accused manager, who denies any knowledge of cheating and believes that the instructions given to staff have come from above.
- We had several occasions when the staff constantly signed in declined even though they had worked.
Even if they are only there for a minute, it should be seen as home care for a minute.
According to the municipality's rules, a declined visit must be registered as declined and not as home care.
- That's not what I got from my bosses.
"Demented alarms for everything"
You also hear people say that you should not talk to customers about the security alarm because they then sound the alarm unnecessarily?
- We have had customers who are so demented that they have used the security alarm for everything.
Staff have told customers they can press if they want a glass of water.
This is not what we should use the security alarm for, they give the wrong information to the customers and it ends up with the customers alerting all the time.
Why did you tell an employee not to change a diaper?
- We had a customer who wanted to change a diaper all the time, regardless of whether it is dirty all the time.
It is an environmental issue to constantly throw away clean diapers.
That's a pretty harsh tone from you towards the employees?
- When you constantly have to explain things over and over again to the same people ... I have been tired of people constantly refusing to listen to what I say.
I have done my absolute best for my staff.
If they had a problem with me, why did they not go to the union?
SVT has sought Attendo's regional manager for a comment.
The company's communications manager Andreas Koch responds in an email:
“Times that customers have canceled should not be registered as hours worked and provide no compensation. All unit managers and planners know this. We have no information that there are managers higher up in the Uppsala region who have sanctioned incorrect registrations. ”