Recently, the Central Committee of the Communist Party of China and the State Council issued the "Regulations on Letters and Visits" (hereinafter referred to as the "Regulations"), and issued a notice requiring all regions and departments to strictly abide by them.
The notice pointed out that petition work is an important part of the party's mass work and an important window for understanding social conditions and public opinion.
The "Regulations" are guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, thoroughly implement General Secretary Xi Jinping's important thought on strengthening and improving the people's petition work, and summarize the Party's long-term experience in leading and carrying out petition work, especially since the 18th National Congress of the Communist Party of China. The results of the work system reform, upholding and strengthening the party's overall leadership of the petition work, and rationalizing the petition work system and mechanism are the basic principles of the petition work in the new era.
The notice requires that all regions and departments should grasp the principles and requirements of petition work in the new era, practice the people-centered development philosophy, improve the responsibility system for petition work, and implement the Party Central Committee's policies and decisions on petition work.
It is necessary to do a good job in the connection between the implementation of the "Regulations" and the State Council's "Regulations on Letters and Visits" before the abolition of the relevant work according to legal procedures, to ensure a smooth and smooth transition.
It is necessary to do a good job in the study and training of the "Regulations", publicity and interpretation, and supervision and inspection of the implementation, and create a good environment in the whole society for handling affairs in accordance with the law, finding the law in case of trouble, solving problems and using the law, and resolving conflicts by relying on the law.
The petition work joint meeting and the petition department must keep in mind their duties and missions, adhere to the people first, strengthen problem orientation, take the initiative to act, and continuously improve their work ability and level.
The important situations and suggestions of various regions and departments in the implementation of the "Regulations" should be reported to the Party Central Committee and the State Council in a timely manner.
The full text of the Regulations is as follows.
Petition work regulations
(The meeting of the Political Bureau of the CPC Central Committee on January 24, 2022 reviewed and approved the announcement by the CPC Central Committee and the State Council on February 25, 2022)
Chapter 1 General Provisions
Article 1 These Regulations are formulated in order to uphold and strengthen the Party's overall leadership over the petition work, do a good job in the petition work in the new era, and maintain close ties between the Party and the government and the people.
Article 2 These Regulations are applicable to party organs, people's congress organs, administrative organs, CPPCC organs, supervisory organs, judicial organs, procuratorial organs, mass organizations, state-owned enterprises and institutions at all levels to carry out petition work.
Article 3 The petition work is an important part of the Party's mass work. It is an important task for the Party and the government to understand people's conditions, concentrate people's wisdom, safeguard people's interests, and unite people's hearts. It is accepted by organs, units and their leading cadres and staff at all levels. An important way for the masses to supervise and improve work style.
Article 4 The petition work shall be guided by Marxism-Leninism, Mao Zedong Thought, Deng Xiaoping Theory, the important thought of "Three Represents", the Scientific Outlook on Development, and Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, and implement General Secretary Xi Jinping's policies on strengthening and improving the people's The important idea of petition work is to strengthen the "four awareness", strengthen the "four self-confidence", and achieve "two maintenance", keep in mind the political responsibility of solving problems for the people and sharing the worries of the party, stick to the people's feelings, adhere to the bottom line thinking and the rule of law thinking , serve the overall situation of the work of the party and the country, safeguard the legitimate rights and interests of the masses, resolve outstanding problems in letters and visits, and promote social harmony and stability.
Article 5 The following principles shall be followed in the petition work:
(1) Adhere to the overall leadership of the party.
Implement the party's leadership in all aspects and the entire process of petition work to ensure the correct political direction.
(2) Adhere to the people-centered approach.
Practice the party's mass line, listen to the voices of the masses, care about the suffering of the masses, and do everything possible to solve the problems of the masses.
(3) Adhere to the implementation of the responsibility for petition work.
The party and government have the same responsibility, one post and two responsibilities, territorial management, hierarchical responsibility, whoever is in charge, who is responsible.
(4) Adhere to solving problems in accordance with the law and policies.
Bring letters and visits into the track of the rule of law, protect the rights and interests of the masses in accordance with the law, and standardize the order of letters and visits.
(5) Adhere to source governance to resolve conflicts.
Take multiple measures simultaneously and implement comprehensive policies, focusing on prevention at the source and resolution at the front end, and resolve conflicts and disputes that may lead to petition issues at the grassroots level and in the bud.
Article 6 Organs and units at all levels shall unblock the channels for letters and visits, do a good job in the work of letters and visits, seriously handle matters concerning letters and visits, listen to the people's suggestions, opinions and demands, accept the people's supervision, and serve the people.
Chapter II Complaint Work System
Article 7: Adhere to and strengthen the party's overall leadership of the petition work, and build a petition work pattern in which the party committee's unified leadership, the government's implementation, the coordination of the petition work joint meeting, the promotion of the petition department, and the joint management of all parties.
Article 8 The Party Central Committee shall strengthen the unified leadership of the petition work:
(1) Strengthening political leadership, establishing the political direction and political principles of petition work, and strictly clarifying political discipline and rules;
(2) To formulate guidelines and policies for petition work, study and deploy major reform measures in petition work that are related to the overall situation of the Party and the state, social harmony and stability, and the protection of the rights and interests of the masses;
(3) Leading the construction of a high-quality professional petition work team that is loyal and reliable to the party, abides by the responsibility for the people, and is good at doing mass work, and provides organizational guarantees for petition work.
Article 9 The local party committee leads the petition work in the region, implements the guidelines, policies and decision-making arrangements of the CPC Central Committee on petition work, implements the deployment requirements of higher-level party organizations on petition work, coordinates the construction of the responsibility system for petition work, supports and urges lower-level party organizations to do Good petition work.
The local party committee standing committee shall regularly listen to reports on petition work, analyze the situation, deploy tasks, study major issues, and solve outstanding problems.
Article 10 Governments at all levels shall implement the deployment requirements of higher-level party committees and governments and party committees at the same level on petition work, make scientific and democratic decisions, perform duties in accordance with the law, organize all parties to strengthen the investigation and resolution of conflicts and disputes, promptly and properly handle petition matters, and study and resolve policies Prominent issues and difficult and complex petition issues of individual nature and group petition.
Article 11 Under the leadership of the CPC Central Committee and the State Council, the Central Joint Conference on Letters and Visits is responsible for the overall coordination, overall promotion, and supervision of the national letter-visit work, and performs the following duties:
(1) Research and analyze the national petition situation, and provide reference for the central decision-making;
(2) Supervise the implementation of the Party Central Committee's guidelines, policies and decision-making arrangements on petition work;
(3) To study major issues and matters concerning the reform of the petition system and the legalization of petitions;
(4) Studying and deploying key tasks, coordinating and guiding the resolution of common and prominent problems in letters and visits;
(5) Leading and organizing the implementation of the responsibility system for letters and visits, supervision and assessment, etc.;
(6) To guide the work of the local joint meetings for petition work at all levels;
(7) To undertake other matters assigned by the Party Central Committee and the State Council.
Leading comrades of the Party Central Committee, the State Council and responsible comrades of relevant departments serve as the convener of the joint meeting of the Central Committee on Letters and Visits, and the responsible comrades of each member unit participate.
The Office of the Central Joint Conference on Letters and Visits is located in the State Bureau of Letters and Calls, which undertakes the daily work of the Joint Conference and supervises and inspects the implementation of the matters agreed upon by the Joint Conference.
Article 12 The Central Committee on Letters and Visits shall convene a plenary meeting or a working meeting according to the needs of the work.
When studying major issues related to the reform and development of petition work and opinions on handling important petition matters, the Party Central Committee and the State Council shall promptly report for instructions.
All member units of the Central Joint Conference on Letters and Visits shall implement the work tasks and agreed matters determined by the joint conference, and report the implementation status in a timely manner; timely submit major and sensitive petition issues in this field to the joint conference for study.
Article 13 Under the leadership of the party committee and government at the local level, the local joint conference on petition work at all levels is responsible for the overall coordination, overall promotion, and supervision of the petition work in the region, coordinating and handling important petition issues in the region, and guiding the petition work at lower levels. Joint meeting work.
The convener of the joint meeting is generally held by the responsible comrades of the party committee and the government.
Local party committees and governments should adjust member units in a timely manner according to the situation and tasks of petition work, improve rules and regulations, establish and improve working mechanisms such as the analysis and judgment of petition information, coordination and handling of major petition issues, and joint supervision, and improve the scientific and institutionalized work of the joint meeting. , Standardization level.
According to the needs of work, township party committees and governments, sub-district party working committees and offices may establish a joint meeting mechanism for petition work, or make it clear that the party and government joint meeting will regularly study the petition work in the region, and coordinate and handle important petition issues that occur in the region.
Article 14 Party committees at all levels and government departments for letters and visits are specialized agencies that carry out letters and visits, and perform the following duties:
(1) Accepting, forwarding, and assigning letters and visits;
(2) Coordinate and resolve important petition issues;
(3) Supervising and inspecting the handling and implementation of important petition matters;
(4) Comprehensively reflect the petition information, analyze and judge the petition situation, and provide decision-making reference for the party committee and the government;
(5) To guide the petition work of other organs, units and subordinates at the same level;
(6) Put forward suggestions for improving work, improving policies and investigating responsibilities;
(7) To undertake other matters assigned by the party committee and government at the same level.
Party committees at all levels and other organs and units other than the government department for letters and visits shall, according to the situation and tasks of the letter and visit work, specify the institutions or personnel responsible for the work of letters and visits, and clarify the corresponding responsibilities with reference to the responsibilities of the party committee and the department for letters and visits of the government.
Article 15 Party committees at all levels and other organs and units other than the government shall do a good job in the work of letters and visits within the scope of their respective duties, accept and handle letter-or-visit matters in a timely manner in accordance with regulations, prevent and resolve policy-related and group-based letter-or-visit problems, and strengthen the supervision of lower-level organs, Guidance for unit petition work.
Organs and units at all levels should broaden the institutional channels for social forces to participate in petition work, give full play to the roles of mass organizations, social organizations, "two representatives and one committee member", and social workers, etc., to reflect the opinions and demands of the masses, and guide the masses to express their demands rationally and in accordance with the law. , safeguard rights and interests, and promote timely and effective resolution of conflicts and disputes.
Township party committees and governments, sub-district party working committees and offices, and village (community) "two committees" should fully play their functional roles, adhere to and develop the "Fengqiao Experience" in the new era, and actively coordinate and resolve local petition issues and conflicts. Disputes, try to keep the small things out of the village, the big things out of the town, and the contradictions not to be turned over.
Article 16 Party committees and governments at all levels shall strengthen the construction of departments for letters and visits, select the best and strong leadership team, allocate working forces suitable for the situation and tasks, establish and improve the system of letter and visit inspectors, and build a team of high-quality professional letter and visit cadres.
The main responsible comrades of the party committees and government departments for letters and visits at all levels shall be concurrently held by the party committees at the same level or the deputy secretary-general of the government [deputy director of the general office (office)].
Party schools (administrative colleges) at all levels should incorporate letters and visits as the content of party spirit education into teaching and training, and strengthen cadre education and training.
Organs and units at all levels shall establish and improve the training system for young cadres and newly recruited cadres to petition work posts.
Party committees and governments at all levels shall provide necessary support and guarantee for the petition work, and the required funds shall be included in the budget at the corresponding level.
Chapter III Proposal and Acceptance of Letters and Visits
Article 17 Citizens, legal persons or other organizations may use information networks, letters, telephone calls, faxes, visits, etc. to report the situation to organs and units at all levels, and make suggestions, opinions or complaints. The relevant organs and units shall comply with regulations and laws deal with.
Citizens, legal persons or other organizations that use the form prescribed in the preceding paragraph to report the situation and make suggestions, opinions or complaints are called petitioners.
Article 18 Organs and units at all levels shall announce to the public the channels for online letters and visits, mailing addresses, telephone numbers for consultation and complaints, time and place of letter-or-visit reception, methods for inquiring about the progress of handling and results of letter-or-visit matters, and other relevant matters. The website publishes intra-Party regulations and laws, regulations, and rules related to petition work, procedures for handling petition matters, and other related matters that provide convenience for petitioners.
Leading cadres of organs and units at all levels should read and handle letters from the masses and online petitions, regularly receive visits from the masses, and make regular visits, and resolve outstanding problems that the masses have strongly reflected on.
The party committees and governments at the city and county levels shall establish and improve the joint reception work mechanism, organize relevant agencies and units to jointly reception according to the needs of the work, and solve the problem of letters and visits in a one-stop manner.
No organization or individual may retaliate against petitioners.
Article 19 A letter-writer or visitor shall generally submit a letter-or-visit matter in writing, and state his name (title), address, request, facts and reasons.
The relevant organs and units shall truthfully record the matters concerning letters and visits raised orally.
When petitioners submit petition matters, they shall be objective and truthful, be responsible for the authenticity of the content of the materials they provide, and shall not fabricate or distort facts, and shall not falsely accuse or frame others.
If the letter-or-visit matter has been accepted or is being handled, and the petitioner submits the same letter-or-visit matter to the higher-level agency or unit of the accepting or handling agency or unit within the prescribed time limit, the higher-level agency or agency will not accept it.
Article 20 If a letter-writer or visitor submits a letter-or-visit matter in the form of a visit, he shall submit it to the reception place established or designated by the organ or unit at the same level or at the next higher level that has the power to handle it.
A petitioner who submits a petition matter involving litigation rights relief in the form of a visit shall submit it to the relevant political and legal department in accordance with the procedures prescribed by laws and regulations.
If more than one person uses the form of visits to submit common petition matters, representatives shall be elected, and the number of representatives shall not exceed 5.
Organs and units at all levels should implement their territorial responsibilities, earnestly receive and handle visits from the masses, solve problems locally, and guide petitioners to report problems on the spot.
Article 21 Party committees and governments at all levels shall strengthen the informatization and intelligent construction of petition work, and promote the interconnection and information sharing of petition information systems in an orderly manner in accordance with regulations and laws.
Organs and units at all levels shall record the petitions in the petition information system in a timely manner, so that online petitions, letters, visits, and calls can be circulated online, and it is convenient for petitioners to inquire and evaluate the handling of petitions.
Article 22 Party committees and government departments for letters and visits at all levels shall register the matters concerning letters and visits, distinguish the circumstances, and deal with them in the following ways within 15 days:
(1) If the handling decision belongs to the organ, unit or its working department at the same level according to its duties, it shall be transferred to the organ or unit that has the power to handle it; if the situation is serious or urgent, it shall promptly put forward suggestions and report it to the party committee and government at the same level for decision.
(2) If a lower-level organ, unit or its staff is involved, it shall be transferred to the organ or unit that has the power to deal with it in accordance with the principle of "territorial management, hierarchical responsibility, and whoever is in charge is responsible".
(3) If it is necessary to give feedback on the handling result of the important situation in the transfer letter or visit, it may be handled by the organ or unit that has the power to handle it, and it is required to give feedback on the result and submit the handling report within the designated handling period.
Party committees and government departments for letters and visits at all levels should forward the received letters involving law and litigation to the political and legal departments at the same level for handling in accordance with the law; for those who have visited and reported litigation-related issues, they should explain the law and guide them to report their problems to the relevant political and legal departments.
For complaints and petitions that are accepted by the discipline inspection and supervision organs, they shall be transferred to the relevant discipline inspection and supervision organs in accordance with the regulations, disciplines and laws according to the management authority.
Article 23 The party committee and other organs and units other than the government department for letters and visits shall register the letter-or-visit matters directly put forward by the letter-writer or visitor; if it falls within the scope of their own authority or unit, they shall inform the letter-writer and visitor of the reception and handling methods and Procedures; for those belonging to the lower-level organs or units of the system, they should be transferred or assigned to the organs or units that have the power to handle them, and inform the petitioner of the whereabouts of the transfer or assignment; Inform the petitioner to submit it to the organ or unit that has the power to handle it.
For the matters directly raised by the petitioner, if the relevant organs or units can inform them on the spot, they shall inform them in writing on the spot; if they cannot inform them on the spot, they shall notify the petitioner in writing within 15 days from the date of receipt of the petitioner, except that the name of the petitioner ( name), except where the address is unclear.
For the letter-or-visit matters forwarded or assigned by the party committee and the government department for letters and visits, or by the higher-level organs or units in the system, if the matter falls within the scope of their own authority, the relevant organs and units shall notify the letter-writer and visitor in writing within 15 days from the date of receipt and the handling of the matter. channels and procedures; if it is not within the scope of the authority, unit or the system, the relevant authority or unit shall raise objections within 5 working days from the date of receipt, and explain the reasons in detail, and the letters and visits department or the superior after the transfer and assignment After the agencies and units verify and agree, return the relevant materials.
The notification of the political and legal departments dealing with matters involving litigation rights and remedies and the disciplinary inspection and supervision organs dealing with matters reported and accusations shall be implemented in accordance with relevant regulations.
Article 24 Letter-or-visit matters involving two or more organs and units shall be accepted through consultation by the organs and units involved; if there is a dispute in the acceptance, the common higher-level organ or unit shall decide the acceptance organ; If there is a dispute and there is no common higher-level agency or unit, the common petition work joint meeting will coordinate and handle it.
If the organ or unit that should handle the letter-or-visit matter is divided, merged, or revoked, it shall be accepted by the organ or unit that continues to exercise its functions and powers; if the responsibilities are unclear, it shall be accepted by the party committee and government at the same level or the organ or unit designated by it.
Article 25 Organs and units at all levels shall promptly report to the Party committee and government at the corresponding level, the relevant competent department and the Office of the Joint Conference on Letters and Visits at the same level, in respect of major and urgent petition matters and petition information that may have a social impact, within the scope of their duties Measures shall be taken in a timely manner in accordance with the law to prevent the occurrence and expansion of adverse effects.
Local Party committees and government departments for letters and visits at all levels, upon receipt of major and urgent matters and information on letters and visits, shall report to the departments for letters and visits at the next higher level, and at the same time report to the State Bureau of Letters and Visits.
Article 26 A petitioner shall abide by laws and regulations in the process of petitioning, shall not damage the interests of the state, society and collectives and the lawful rights of other citizens, consciously maintain social public order and petitioning order, and shall not commit the following acts:
(1) Gathering illegally around the offices of organs and units or in public places, blocking or attacking organs or units, blocking official vehicles, or blocking or blocking traffic;
(2) Carrying dangerous goods and control devices;
(3) Insulting, beating, or threatening the staff of organs or units, illegally restricting the personal freedom of others, or destroying property;
(4) Staying or causing trouble in the petition reception place, or abandoning those who cannot take care of themselves in the petition reception place;
(5) Inciting, linking up, coercing, enticing or manipulating others' petitions with property, or taking advantage of opportunities to make money in the name of petitions;
(6) Other acts that disturb public order and impair national and public security.
Chapter IV Handling of Letters and Visits
Article 27 Organs, units and their staff members at all levels shall, in accordance with their respective responsibilities and relevant regulations, provide reasonable solutions to problems in accordance with appeals, ideological education for unreasonable appeals, assistance and assistance for life difficulties, and lawful handling of illegal behaviors The lawful and reasonable demands of the masses shall be resolved on the spot in accordance with the law and policies in a timely manner, and the normal order of letters and visits shall be maintained.
Article 28 Organs, units, and their staff at all levels shall, in handling petition matters, perform their duties with due diligence, act impartially, ascertain facts, clarify responsibilities, strengthen education and guidance, and handle them promptly and properly, without shirk, perfunctory, or delay.
Organs and units at all levels shall, in accordance with the requirements of the system of separation of litigation and petitioning, separate petitioning matters involving civil, administrative, criminal, and other litigation rights remedies from the ordinary petitioning system, and handle them in accordance with the law by the relevant political and legal departments.
If the staff of organs and units at all levels have a direct interest in the letter-or-visit matter or the letter-or-visitor, they shall recuse themselves.
Article 29 The organs and units that have the power to handle matters such as the situation reported by the petitioner and the suggestions and opinions put forward shall earnestly study and demonstrate.
If it is scientifically reasonable and practically feasible, it shall be adopted or partially adopted, and a reply shall be given.
If the situation reported by the petitioner and the suggestions made by the petitioner have contributed to the development of the national economy and society or to the improvement of work and the protection of social and public interests, they shall be rewarded in accordance with relevant regulations.
Party committees and governments at all levels should improve the people's suggestion collection system, and actively listen to the suggestions and opinions of the masses on important work involving the national economy and people's livelihood.
Article 30 Disciplinary inspection and supervision organs or the organs or units that have the power to deal with them shall receive, accept, handle and give feedback in accordance with regulations, disciplines and laws regarding matters such as reports and accusations raised by petitioners.
The party committee and the government department of letters and visits shall, in accordance with the cadre management authority, notify the organization (personnel) department of the letters and visits that reflect cadre issues, and report major cases to the party committee's main responsible comrades and the responsible comrades in charge of organizational (personnel) work.
The organization (personnel) department shall handle the matter in accordance with the relevant regulations on the selection, appointment and supervision of cadres.
The petitioner's reporting and exposing materials and relevant information shall not be disclosed or transferred to the person or unit who was reported or exposed.
Article 31 For matters such as petitions and appeals filed by petitioners, the organs and units that have the power to handle them shall distinguish the circumstances and handle them in the following ways:
(1) Where it should be handled through the judicial procedures or reconsideration procedures of the judicial organs, the criminal case filing procedures or legal supervision procedures of the procuratorial organs, and the legal procedures of the public security organs, and if the petition-related matters involving lawsuits have not been concluded in accordance with the law, they shall be handled in accordance with the procedures prescribed by laws and regulations.
(2) If it should be resolved through arbitration, the corresponding procedures shall be introduced.
(3) If it can be resolved through party members' appeals, application for review, etc., the corresponding procedures shall be introduced.
(4) If it can be solved through administrative procedures such as administrative reconsideration, administrative ruling, administrative confirmation, administrative licensing, and administrative punishment, the corresponding procedures shall be introduced to deal with it.
(5) If it is an application for investigating and punishing illegal acts, and fulfilling the duties of protecting personal rights or property rights and other legitimate rights and interests, perform or reply in accordance with the law.
(6) If it does not belong to the above circumstances, it shall hear the facts and reasons stated by the petitioner, investigate and verify it, and issue a letter of advice on handling the petition.
Hearings may be held for major, complex and difficult petition matters.
Article 32 Letters and visits handling opinions shall state the petitioner's complaint request, facts and reasons, handling opinions and the basis of laws and regulations:
(1) If the facts of the request are clear and comply with laws, regulations, rules or other relevant provisions, support it;
(2) If the reason for the request is reasonable but lacks legal basis, an explanation shall be given;
(3) If the request lacks factual basis or does not comply with laws, regulations, rules or other relevant provisions, it shall not be supported.
Where an organ or unit that has the power to handle it makes an opinion in support of a petition request, it shall urge the relevant organ or unit to implement it; if it does not support it, it shall do a good job of educating and educating the petitioner.
第三十三条 各级机关、单位在处理申诉求决类事项过程中，可以在不违反政策法规强制性规定的情况下，在裁量权范围内，经争议双方当事人同意进行调解；可以引导争议双方当事人自愿和解。经调解、和解达成一致意见的，应当制作调解协议书或者和解协议书。
第三十四条 对本条例第三十一条第六项规定的信访事项应当自受理之日起60日内办结；情况复杂的，经本机关、单位负责人批准，可以适当延长办理期限，但延长期限不得超过30日，并告知信访人延期理由。
第三十五条 信访人对信访处理意见不服的，可以自收到书面答复之日起30日内请求原办理机关、单位的上一级机关、单位复查。收到复查请求的机关、单位应当自收到复查请求之日起30日内提出复查意见，并予以书面答复。
第三十六条 信访人对复查意见不服的，可以自收到书面答复之日起30日内向复查机关、单位的上一级机关、单位请求复核。收到复核请求的机关、单位应当自收到复核请求之日起30日内提出复核意见。
复核机关、单位可以按照本条例第三十一条第六项的规定举行听证，经过听证的复核意见可以依法向社会公示。听证所需时间不计算在前款规定的期限内。
信访人对复核意见不服，仍然以同一事实和理由提出投诉请求的，各级党委和政府信访部门和其他机关、单位不再受理。
第三十七条 各级机关、单位应当坚持社会矛盾纠纷多元预防调处化解，人民调解、行政调解、司法调解联动，综合运用法律、政策、经济、行政等手段和教育、协商、疏导等办法，多措并举化解矛盾纠纷。
各级机关、单位在办理信访事项时，对生活确有困难的信访人，可以告知或者帮助其向有关机关或者机构依法申请社会救助。符合国家司法救助条件的，有关政法部门应当按照规定给予司法救助。
地方党委和政府以及基层党组织和基层单位对信访事项已经复查复核和涉法涉诉信访事项已经依法终结的相关信访人，应当做好疏导教育、矛盾化解、帮扶救助等工作。
第五章 监督和追责
第三十八条 各级党委和政府应当对开展信访工作、落实信访工作责任的情况组织专项督查。
信访工作联席会议及其办公室、党委和政府信访部门应当根据工作需要开展督查，就发现的问题向有关地方和部门进行反馈，重要问题向本级党委和政府报告。
各级党委和政府督查部门应当将疑难复杂信访问题列入督查范围。
第三十九条 各级党委和政府应当以依规依法及时就地解决信访问题为导向，每年对信访工作情况进行考核。考核结果应当在适当范围内通报，并作为对领导班子和有关领导干部综合考核评价的重要参考。
对在信访工作中作出突出成绩和贡献的机关、单位或者个人，可以按照有关规定给予表彰和奖励。
对在信访工作中履职不力、存在严重问题的领导班子和领导干部，视情节轻重，由信访工作联席会议进行约谈、通报、挂牌督办，责令限期整改。
第四十条 党委和政府信访部门发现有关机关、单位存在违反信访工作规定受理、办理信访事项，办理信访事项推诿、敷衍、拖延、弄虚作假或者拒不执行信访处理意见等情形的，应当及时督办，并提出改进工作的建议。
对工作中发现的有关政策性问题，应当及时向本级党委和政府报告，并提出完善政策的建议。
对在信访工作中推诿、敷衍、拖延、弄虚作假造成严重后果的机关、单位及其工作人员，应当向有管理权限的机关、单位提出追究责任的建议。
对信访部门提出的改进工作、完善政策、追究责任的建议，有关机关、单位应当书面反馈采纳情况。
第四十一条 党委和政府信访部门应当编制信访情况年度报告，每年向本级党委和政府、上一级党委和政府信访部门报告。年度报告应当包括下列内容：
(一)信访事项的数据统计、信访事项涉及领域以及被投诉较多的机关、单位；
(二)党委和政府信访部门转送、交办、督办情况；
(三)党委和政府信访部门提出改进工作、完善政策、追究责任建议以及被采纳情况；
(四)其他应当报告的事项。
根据巡视巡察工作需要，党委和政府信访部门应当向巡视巡察机构提供被巡视巡察地区、单位领导班子及其成员和下一级主要负责人有关信访举报，落实信访工作责任制，具有苗头性、倾向性的重要信访问题，需要巡视巡察工作关注的重要信访事项等情况。
第四十二条 因下列情形之一导致信访事项发生，造成严重后果的，对直接负责的主管人员和其他直接责任人员，依规依纪依法严肃处理；构成犯罪的，依法追究刑事责任：
(一)超越或者滥用职权，侵害公民、法人或者其他组织合法权益；
(二)应当作为而不作为，侵害公民、法人或者其他组织合法权益；
(三)适用法律、法规错误或者违反法定程序，侵害公民、法人或者其他组织合法权益；
(四)拒不执行有权处理机关、单位作出的支持信访请求意见。
第四十三条 各级党委和政府信访部门对收到的信访事项应当登记、转送、交办而未按照规定登记、转送、交办，或者应当履行督办职责而未履行的，由其上级机关责令改正；造成严重后果的，对直接负责的主管人员和其他直接责任人员依规依纪依法严肃处理。
第四十四条 负有受理信访事项职责的机关、单位有下列情形之一的，由其上级机关、单位责令改正；造成严重后果的，对直接负责的主管人员和其他直接责任人员依规依纪依法严肃处理：
(一)对收到的信访事项不按照规定登记；
(二)对属于其职权范围的信访事项不予受理；
(三)未在规定期限内书面告知信访人是否受理信访事项。
第四十五条 对信访事项有权处理的机关、单位有下列情形之一的，由其上级机关、单位责令改正；造成严重后果的，对直接负责的主管人员和其他直接责任人员依规依纪依法严肃处理：
(一)推诿、敷衍、拖延信访事项办理或者未在规定期限内办结信访事项；
(二)对事实清楚，符合法律、法规、规章或者其他有关规定的投诉请求未予支持；
(三)对党委和政府信访部门提出的改进工作、完善政策等建议重视不够、落实不力，导致问题长期得不到解决；
(四)其他不履行或者不正确履行信访事项处理职责的情形。
第四十六条 有关机关、单位及其领导干部、工作人员有下列情形之一的，由其上级机关、单位责令改正；造成严重后果的，对直接负责的主管人员和其他直接责任人员依规依纪依法严肃处理；构成犯罪的，依法追究刑事责任：
(一)对待信访人态度恶劣、作风粗暴，损害党群干群关系；
(2) Asking for cards and seeking personal gain in the process of handling petition matters;
(3) Ineffective handling of large-scale collective interviews and negative public opinion, resulting in the expansion of the situation;
(4) Concealing, falsely reporting, or delaying the reporting of major and urgent petition matters and petition information that may have a social impact, or failing to take necessary measures in a timely manner according to law;
(5) Disclosing or transferring the reporting or exposing materials or relevant information of the petitioner to the person or unit who was reported or exposed;
(6) Retaliate against petitioners;
(7) Other violations of laws and regulations.
Article 47 Where a letter-writer or visitor violates the provisions of Articles 20 and 26 of these Regulations, the staff of the relevant organs and units shall dissuade, criticize or educate them.
If the petitioner disturbs the order, pesters the petitioner, and the circumstances are serious, which constitutes a violation of public security management, or violates the relevant laws and regulations on assembly, procession and demonstration, the public security organ shall take necessary on-site disposal measures according to law, and impose public security management penalties; if a crime is constituted, Investigate criminal responsibility according to law.
If the petitioner fabricates and distorts the facts, falsely accuses others, and constitutes a violation of public security administration, he shall be given public security administration punishment according to law; if a crime is constituted, he shall be investigated for criminal responsibility according to law.
Chapter VI Supplementary Provisions
Article 48 The handling of matters concerning letters and visits by foreigners, stateless persons and foreign organizations shall be implemented with reference to these Regulations.
Article 49 The State Bureau of Letters and Calls shall be responsible for the interpretation of these Regulations.
Article 50 These Regulations shall come into force on May 1, 2022.