Author: Wang Juan
In the new era of rapid development of digitization, networking, and intelligence, how should the people's courts respond to changes in technology, answer questions about dispute resolution, and handle practical matters for the people?
The Supreme People's Court provided the answer with the practical actions of promoting the construction of a one-stop multi-dispute resolution mechanism with Chinese characteristics, and handed in a dazzling answer sheet of justice for the people in the deepening of the construction of smart courts and the application of its achievements.
Informatization filing litigation service
The problem of difficulty in filing a case has troubled the people for a long time. Since the reform of the case-filing registration system was implemented, the problems of not filing a case and difficulty in filing a case have been basically resolved.
However, with the changes in the main social contradictions, the people's requirements and expectations for litigation services are also getting higher and higher. Especially in the context of informatization, how to allow the people to enjoy inclusive, equal, convenient and efficient litigation services has become a challenge for the people's courts. reality test.
The people's court follows the development of the times, adheres to high-position deployment planning, high-standard positioning and layout, and high-quality supply guarantee, iteratively upgrades the one-stop construction from 1.0 to 2.0, 2.0+, and comprehensively builds "litigation service halls, online service platforms, 12368 Litigation service hotline, circuit trial", "office network line tour" three-dimensional litigation service system, realizing one-stop, one-stop, one-stop, one-stop litigation service, providing the masses with online and offline, multiple options of high-quality The rule of law products meet the multi-level and diverse judicial needs of the masses.
Relieve the people's worries with the empowerment of informatization
As far as the court is concerned, resolving the worries of the people means resolving conflicts and disputes efficiently and effectively in accordance with the law, and unraveling the "heart knot" of the parties.
However, the real problem is that people's courts are generally faced with the contradiction between the number of cases and the small number of cases. In addition, in judicial practice, there are many procedures and long periods of trial auxiliary affairs such as preservation, identification, and service. The litigation period is generally long, which is in line with the parties' expectation to resolve the contradiction quickly. There are contradictions in the psychological expectations of disputes, which affect the people's sense of acquisition and satisfaction with the judiciary.
The people's courts adhere to the supremacy of the people, rely on modern information technology to transform work concepts and work methods, accelerate the online intensification of adjudication auxiliary affairs, and find ways to reduce the burden on judges and speed up justice.
According to the "People's Courts' One-stop Multi-Dispute Resolution and Litigation Service System Construction (2019-2021)", 78% of the preservation cases in the national courts have been handled online, the online entrusted appraisal rate has reached 71%, and 72% of civil and administrative cases have been sent to Delivered on the platform, the new mode of postal intensive "green delivery" basically realizes the "next-day delivery" of the mail delivery service in major cities across the country, which breaks through the blocking points of the litigation process, allows the interests in an uncertain state to be determined, and allows the victims of The disrupted order will be restored, and fairness and justice will be realized as soon as possible.
Enhance judicial credibility with informatization
Judicial work is essentially the work of the masses, and the public's recognition and dissatisfaction with the judiciary affects the level of judicial credibility.
Judicial credibility does not come from the application of the law or from the authority of a final judge, but from the heartfelt approval and support of the people.
Disclosure is an important way to improve judicial credibility.
The people's courts actively use digital technology and Internet thinking to deepen the one-stop construction, promote the in-depth application of big data, artificial intelligence, etc. in the one-stop construction, deepen the reform of judicial quality, efficiency, and power, and accelerate the full-process online service project , make the whole process of filing, mediation, trial, service and other litigation links open and subject to all-round supervision, and use more convenient, transparent and efficient smart litigation services to win the trust of the people and benefit the people, fully demonstrating that the people's courts do not forget to serve the people. The original intention, the firm will and strong determination to be brave in self-revolution.
One-stop construction is a project of people's hearts, which reflects the demands of people's livelihood and affects people's well-being.
In the new era of rapid development of informatization, we expect the people's courts to embrace technology with a more open and inclusive attitude, to be more conscious and proactive in reform and innovation, and to provide the people with better solutions in furthering the construction of a one-stop multi-dispute resolution mechanism with Chinese characteristics. Many, good and fast judicial products continue to contribute to the realization of the people's yearning for a better life.