Europe 1 with AFP 6:13 p.m., February 13, 2022

On Sunday, the Minister Delegate for Transport Jean-Baptiste Djebbari asked the SNCF to "resolve as soon as possible" the malfunctions of its new SNCF Connect digital application, which is highly criticized by many travelers.

At the SNCF, "they are committed to it", he declared in particular on CNews.

Minister Delegate for Transport Jean-Baptiste Djebbari has asked SNCF to "resolve as quickly as possible" the malfunctions of its new SNCF Connect digital application, he said on Sunday.

"What I said to the SNCF is that this transition to the Connect application, which it is true offers many more features in the medium term, was necessary. On the other hand, there are malfunctions that we must resolve as soon as possible," said Jean-Baptiste Djebbari, interviewed on the CNews television channel.

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Improvements promised for March

At the SNCF, "they are committed to it, they have mobilized more than 30% of the workforce to answer a certain number of requests on the telephone", observed the minister responsible for the railway company.

The day before, the CEO of SNCF Jean-Pierre Farandou had promised that improvements would be made by the end of March to this application criticized for its lack of ergonomics and its malfunctions.

Jean-Baptiste Djebbari was careful not to overwhelm the SNCF, observing that "it's a transition, all transitions are sometimes a little complicated".

"But in the long term, in the medium term and in what I hope is the shortest possible time, in any case that is what I asked them, there is no doubt that this new application will offer much more features," he said.

SNCF Connect is essentially the result of the merger of oui.sncf (the commercial site) and L'Assistant SNCF (the information application, especially oriented towards local travel).

The problems encountered by the SNCF Connect application

In addition to the search engine, the criticisms relate above all to the loss of traveler files, problems reading ticket QR codes, fanciful itinerary proposals, the impossibility of making more than two connections or of choosing a stage, the disappearance of price comparisons, the impossibility of using the Wallet of iPhones to store tickets, difficulties in accessing a ticket to cancel it or the very dark background chosen for the application.