High-quality development practice | Continue to rectify the formalistic bureaucracy in serving the masses
Guests of this issue
Fan Yonghong Member of the Standing Committee of the Chaoyang District Committee of Beijing, Secretary of the District Commission for Discipline Inspection and Director of the Supervisory Committee
Gaolu Member of Standing Committee of Shanghai Putuo District Committee, Secretary of District Disciplinary Committee and Director of Supervisory Committee
Shen Junfeng Member of the Standing Committee of the Taizhou Municipal Committee of Jiangsu Province, Secretary of the Municipal Commission for Discipline Inspection, and Acting Director of the Supervisory Committee
Disrespect for laws, objective reality, and the needs of the masses, as well as inaction such as evasion and dereliction of duty, infringe the interests of the masses and seriously damage the relationship between the party and the masses.
The Sixth Plenary Session of the 19th Central Commission for Discipline Inspection emphasized that the formalism and bureaucracy that ignore the interests of the masses and increase the burden on the grassroots should be resolutely rectified.
Disciplinary inspection and supervision organs in various places strengthen political supervision, consolidate the main responsibilities, and persevere in the spirit of nailing the "four winds" to create new trends, and continue to deepen the rectification of formalism and bureaucracy in the work of serving the masses. A sense of fairness and justice in the solution of a specific problem.
What are the experiences and practices in the process of continuing to rectify the problem of ignoring and infringing upon the interests of the masses?
We interviewed the heads of three local commissions for discipline inspection and supervision.
Review formalism and bureaucracy from the perspective of politics, and take stopping the "four winds" as an important way to consolidate the hearts of the party and the people
Reporter: Please talk about the experience of learning the spirit of the Sixth Plenary Session in conjunction with the specific practice of rectifying and ignoring the violation of the interests of the masses.
Fan Yonghong: General Secretary Xi Jinping pointed out that formalism and bureaucracy are the great enemies of the development of the Party and the country.
Formalism and bureaucracy are not simple issues of work style, but serious political issues. They deviated from the party spirit and lost its purpose at the root. They separated the party from the masses like an invisible wall, and seriously damaged the party's image.
It is necessary to examine formalism and bureaucracy from a political perspective, take the "four winds" as an important way to consolidate the party's will and the people's will, and take people's satisfaction as the value orientation and fundamental standard of style construction.
Focusing on the "voice of the people", we focus on key areas such as education and medical care, pension and social security, ecological and environmental protection, production safety, food and drug safety, law enforcement and justice, and start with specific issues that are strongly reflected by the masses. We will comprehensively review and resolutely rectify and rectify other problems, solve the big problem of "urgent, difficult and longing" of the masses with small incisions, continue to purify the political ecology at the grassroots level, let the people deeply feel the effectiveness of governing the party and continue to strengthen the foundation of the party's governance.
Gao Lu: To thoroughly implement the spirit of the Sixth Plenary Session and strengthen the construction of work style, we must closely adhere to the key of maintaining the flesh-and-blood connection between the party and the people, take the mass satisfaction as an important measure to test the effectiveness of work style construction, and continue to deepen the rectification with more powerful and effective supervision. Corruption and style issues around the masses.
In practice, we insist on focusing on the key minority, pay close attention to the problems of simplification and chaos in work such as disrespecting the law, disrespecting the objective reality and the needs of the masses, urging leading cadres to establish a correct view of political achievements, and do more practical things and good things for the benefit of the people.
Persist in starting from areas closely related to the interests of the masses, keep open channels for letters and visits, pay close attention to the clues of letter, visit and report in key areas such as education, medical care, politics and law, ensure that every reported problem is implemented, and there is a response to everything, and seriously investigate and deal with flexible discounts, Issues such as falsification, inaction, inaction, etc., allow the masses to feel fairness and justice in the process of solving specific problems.
Shen Junfeng: People's hearts are the biggest politics.
From the perspective of consolidating the party's ruling foundation, we must understand and plan to correct problems such as inaction, slow action, and disorderly actions in serving the masses, and unswervingly promote the extension of comprehensive and strict governance of the party to the grassroots.
Continue to improve the governance mechanism for problems that damage people's interests in the field of people's livelihood, and make great efforts to rectify corruption and work style problems around the people.
It is necessary to study and judge the changing trends and laws of formalism and bureaucracy in the work of serving the masses in a timely manner, and accurately grasp its stage characteristics and regional characteristics.
On the one hand, we must adhere to the problem-oriented approach, solve whatever problems arise, and focus on rectifying any problems that are prominent.
On the other hand, it is necessary to enhance the systematicness, predictability, and creativity of the work, sum up experience in a timely manner, and form a system, so as to make greater achievements and achieve greater results in the systematic treatment and treatment of both the symptoms and the root causes.
It is necessary to stick to the positioning of responsibilities, clear the way through investigation and investigation, promote rectification and rectification, and tackle difficulties through supervision and accountability, and continue to rectify formalism and bureaucracy.
At the same time, conscientiously perform the duties of assistance, urge and promote party committees (party groups) at all levels to effectively perform their main responsibilities, and take the rectification of formalism and bureaucracy as an important political task, and make unremitting efforts for a long time.
Strengthen systematic thinking and targeted treatment, start with specific problems that are strongly reflected by the masses, and promote large-scale governance with small incisions by investigating and handling a number of cases, summarizing a class of laws, and managing a field.
Reporter: What experience and measures have you taken to accurately rectify formal and bureaucratic issues such as inaction and chaotic behavior in serving the masses?
范永红：精准纠治服务群众工作中不作为、乱作为，既要坚持系统思维，推动“为民办实事”的主体责任与监督责任一贯到底、同向发力，又要坚持科学思维，以问题为导向对症下药、靶向施治，做到查办一批案件、总结一类规律、治理一个领域。首先，我们紧密结合“接诉即办”民心工程做实日常监督。一方面，以群众诉求为抓手，对相关部门及工作人员“只承诺不执行”、不正确履职等形式主义、官僚主义问题开展重点督查，坚决纠治搞虚假诉求、整改不力等问题。另一方面，聚焦群众反映强烈的问题开展专项监督，去年主动筛单2.9万余件、督办重点问题2600余项，对违法建设、教育医疗、养老社保等重点诉求点位直查、分类处置，推动“为民承诺”变为实实在在的行动。其次，针对作风问题隐蔽性强、发现难的问题，我们通过加强基层“四风”观测工作、配齐配强社区(村)专职监督力量，持续推进监督向基层延伸，重点发现困扰基层、群众反映强烈的突出问题，着力整治干部不担当不作为问题，坚决防止出现领导干部耍官威、搞特权、不顾实际乱加码乱作为等现象。最后，抓好思想政治教育这个根本。对群众诉求办理中的形式主义、官僚主义问题，在全区警示教育大会上深入剖析、通报曝光，用身边事警示教育身边人，引导党员干部树立正确政绩观。
高路：从查处的案件来看，服务群众工作中不作为、乱作为问题背后，既有具体经办人员群众立场不稳、政绩观扭曲等因素，也与相关领导干部责任落实不到位、监管失职失察有关。我们在纠治相关问题过程中，严格落实“一案双查”，既查具体经办人员责任，又倒查相关责任人责任，通过严肃追责问责，倒逼主体责任落实。我们聚焦集体“三资”、教育培训、公证服务等重点民生领域，把集体“三资”违规使用、校外培训机构违规经营、公证人员违法违规执业等问题作为开展专项整治的10个小切口，严查吃拿卡要、贪污侵占、不担当不作为等违纪违法问题。去年以来，共立案查处37件，党纪政务处分25人，移送司法机关8人，组织处理19人。比如，在公证人员违法违规执业问题专项整治中，我们根据群众信访举报，严肃查处了区公证处原助理公证员刘某违规收取好处费问题。与此同时，我们注重做好专项整治“后半篇文章”，推动专项整治成果切实转化为治本成效，实现专项整治综合效应最大化。比如，我们在集体“三资”违规使用问题专项整治中，针对查办案件中发现的操作流程不规范、合同执行不到位等问题，向相关单位制发纪律检查建议书，督促制定相关制度，及时堵塞漏洞。
Shen Junfeng: We insist on precise focus in the selection of supervising topics, pay close attention to the implementation of higher-level decision-making and deployment, and carry out supervision and inspections on issues such as the people's "urgency and hope", and carry out supervision and inspections such as illegal decision-making, falsification, disregard for the interests of the masses, and low efficiency. The issue of ideology should be the focus of rectification.
In terms of supervision power, we should achieve linkage and integration, through the "four supervision" connection mechanism, and promote the coordination and linkage of disciplinary supervision, supervision supervision, dispatch supervision, and inspection supervision.
Last year, we carried out "one field, one key" special governance in areas such as "120 pre-hospital first aid", medical insurance funds, rural revitalization, social governance, and elderly care and benefiting the people, which were strongly reflected by the masses, to effectively solve the worries and troubles around the masses.
In addition, a group of towns and villages, key enterprises, key projects and government service halls are selected from the whole city as work style construction monitoring points to track and understand the processing procedures and work quality of key enterprises and projects in investment construction, project approval, declaration of favorable enterprise policies, etc. The effectiveness of the situation, dynamic grasp of the party members and cadres work efficiency, service attitude, integrity and self-discipline.
We will promptly investigate and verify the inaction, slow action, and disorderly actions that are collected and feedback from monitoring sites, and will be strictly held accountable for violations of laws and regulations in accordance with laws and regulations.
Promote the sinking of supervision and the implementation of supervision, find out the pain points, difficulties and blocking points, so that the masses can feel fairness and justice from the solution of specific problems
Reporter: Combining with the implementation of the spirit of the Sixth Plenary Session of the Central Commission for Discipline Inspection, talk about resolutely rectifying formalistic and bureaucratic issues such as ignoring and infringing upon the interests of the masses. What aspects should we continue to make efforts in?
Fan Yonghong: To follow the mass line, we must continue to rectify the problem of lax and unrealistic work style of serving the masses with "constant temperature" and "constant strength".
First, continue to promote the sinking of supervision and the implementation of supervision.
Deepen the grass-roots "four winds" observation mechanism, keep an eye on the new trends of formalism and bureaucracy, set up observation "outposts" for the implementation of window services and convenience measures, and seriously rectify the ineffective implementation of the Party Central Committee's decision-making and deployment, the inattentiveness in handling affairs for the people, Responsibilities such as performance of duties and non-responsibility, etc., focus on investigating and punishing inappropriate behaviors, evasion, negligence of duty, and lack of enterprising spirit.
Secondly, to promote the implementation of the "Beijing Municipal Regulations on the Handling of Complaints" as a new starting point, further implement the special supervision of "complaints and handling", and pay close attention to the "one question per month" response mechanism and the "whistle blowing report" response mechanism. , and smooth the channels for the masses to participate in supervision and express their opinions.
In-depth summary of the practical experience of "I do practical things for the masses", and promote the better integration of inner-party supervision, social supervision, and public opinion supervision.
In addition, continue to consolidate and expand the achievements of party history learning and education, adhere to the simultaneous development of thorns and trees, carry out in-depth education on ideals and beliefs and discipline and law, guide party members and cadres to take safeguarding the fundamental interests of the greatest number of people as the starting point and goal of their work, and strive to eliminate formalism, The ideological soil of bureaucracy.
Gao Lu: It is a systematic project to rectify corruption and unhealthy practices around the masses. It is necessary to organically combine punishment and deterrence, supervision and restraint, education and guidance, and improvement of the system, so as to promote the continuous improvement of party members and cadres in serving the people.
We will pay close attention to the work style of cadres in key areas of people's livelihood, especially focusing on the supply of affordable rental housing in our district, the construction of elderly-friendly urban areas, and the creation of a 15-minute community life circle and other popular projects, carry out special supervision, and seriously investigate and deal with ignoring and infringing on people's interests problems, strengthen the deterrence of "don't dare", and ensure the implementation of various policies that benefit the people.
Continue to do a good job of promoting reforms with cases, and from the cases investigated and handled in the past, we have sorted out the issues that include "delaying things that should be done, things that can be done, etc." "Negative list of 11 non-practice behaviors in 4 categories, requiring all units in the district to carry out self-examination and self-correction work against the negative list, earnestly search for problems existing in the unit and the system, analyze the root cause of the problem, formulate rectification measures, and fix it. Tight "can't" cages.
Strengthen education and guidance, continue to increase the notification and exposure of typical cases, produce warning education films, warning education case readings, etc., continue to play the role of typical case warning education, and continue to improve the consciousness of "not wanting".
Shen Junfeng: We will deepen the "Clean Wind Action" to rectify corruption and work style problems around the masses, and pay close attention to the quality and efficiency of grassroots people's livelihood petition handling, administrative approval intermediary services, vocational skills training management, management and distribution of subsidies that benefit and enrich the people, and water environment management. In areas and matters with many problems, we will carry out small-scale special governance on formalism and bureaucracy to ensure that the problems reported by the masses are dealt with and fed back as soon as possible; give full play to the role of the mass letters, visits and online reporting platforms, and further expand the form A reporting and acceptance channel for issues related to socialism and bureaucracy, which is convenient for the masses to express their demands, report problems, and implement supervision anytime, anywhere. Combined with the annual public satisfaction survey, a grass-roots satisfaction survey form is specially set up to allow the grass-roots people to judge the effectiveness of the work, strengthen the application of results, and continuously Improve the pertinence and effectiveness of the rectification of formalism and bureaucracy.
Li Zhangguang