Flights suspended between France and Morocco: the hassle of reimbursements for stopovers
Audio 01:13
The extension of the air closure of Morocco complicates the lives of people wishing to travel to Africa and having to stop there.
© FADEL SENNA / AFP
Text by: RFI Follow
1 min
Already closed since November 29 for two weeks, due to the spread of the Omicron variant and the rebound of the epidemic in Europe, Morocco is extending the closure of its air and sea borders.
An extension that disrupts travel, particularly for passengers stopping over in Morocco.
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With
Aram Mbengue,
from the France service of RFI
In front of the Royal Air Maroc agency located on avenue de l'Opéra in Paris, there are not many people, apart from a few customers who had to stop over in Morocco.
This is the case of this Guinean who came to seek information: “
We are seven people leaving Tuesday with a stopover in Morocco to leave for Guinea.
We were supposed to leave on Sunday, but they moved our flight to Tuesday.
I have no idea how I'm going to do it.
I am waiting to have feedback from them and I will see from there
.
"
Refund, search for new flights ...
Customers of the agency that was to stop in Morocco say they were not informed of the suspension of flights.
This Senegalese learned it from friends, he came to ask for the reimbursement of his ticket.
“
For the reimbursement, it will not be immediate, it will be within a few days.
Imagine for someone who has lived here for 10 years and who just got their papers like me.
It is a pride to return to see the family in Africa.
But I am stuck.
"
The closure of Morocco's borders is expected to last at least until December 31, 2021.
►Also listen: Report France - Suspended flights between France and Morocco: passengers try to be reimbursed
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Transport
Morocco
Aeronautics
France