Make "government at your fingertips" more convenient for enterprises and people

  In recent years, many places in China have promoted handheld and fingertip management of government service matters, and achieved positive results. The government service platform has become an important channel for governments at all levels to serve enterprises and the masses.

Recently, the General Office of the State Council issued the "Guidelines for the Construction of the Mobile Terminal of the National Integrated Government Service Platform", which clarified the path for the systematic construction of the "14th Five-Year" mobile government service development pattern and the establishment of a mobile government service platform.

  Service efficiency is significantly improved

  "I thought I was going to run back and forth, but I didn't expect to be able to enjoy Suzhou's services in Kunshan. It's so convenient!" We successfully handled the cross-regional equity change business.

Enterprises do not need to "turn back and run" to waste energy, and save at least 5 working days in time.

  Such a convenient experience has now expanded to more and more regions and services.

In recent years, in order to promote the transformation of government services from "can be done" to "easy to do" and "easy to do", many places have vigorously promoted the construction of the mobile terminal of the government service platform, and "Guangdong Provincial Affairs", "Applying with the Application", and "Quick Office in Chongqing" have emerged. A batch of distinctive service brands.

  Based on the construction achievements of the platforms of Zhejiang "Run at most once", Jiangsu "Non-face-to-face approval", Shanghai "One Net Office", and Anhui "One Net Office" platform, the Yangtze River Delta "One Net Office" platform has realized the first online government service in the Yangtze River Delta region. Station processing.

As of October this year, the Yangtze River Delta’s “One Internet Service” has 116 matters involving enterprises and individuals. In the Yangtze River Delta, a data sharing and exchange acceptance platform, a set of operation management systems, and a set of standard “same city services” have been implemented.

Residents in Shanghai, Jiangsu, Zhejiang and Anhui can handle various businesses at home with the click of a computer mouse or mobile phone.

  The "Digital China Development Report (2020)" released by the National Internet Information Office this year shows that the national integrated government service platform has basically been completed, and the provincial administrative licensing matters have achieved online acceptance and the "maximum run once" ratio has reached 82.13%. E-government The international ranking of the Development Index has risen from 65th in 2018 to 45th in 2020... Experts say that China's digital government service efficiency has been significantly improved, and the sense of gain and satisfaction of enterprises and the public has been continuously enhanced, which has become the promotion of national governance system and governance. Effective means of capacity modernization.

  Cracking the difficulty and pain points

  Although online government services have achieved positive results, in general, the mobile terminal construction of government service platforms at all levels and departments is relatively fragmented, standards and specifications are not unified, technical support and security assurance systems are incomplete, and data sharing is insufficient.

Industry insiders believe that the "Guidelines for the Construction of the Mobile Terminal of the National Integrated Government Service Platform" (hereinafter referred to as the "Construction Guidelines") issued by the General Office of the State Council a few days ago is just the right time and is of great significance.

  For example, problems such as inconsistent standards and specifications for mobile terminal construction of government service platforms in various regions, poor data sharing, and insufficient business coordination exist to varying degrees, making the "inexhaustible official seal" become an "incomplete download APP", enterprises and the masses Services are still facing "pain points."

In this regard, the "Construction Guide" clarifies the overall structure of the mobile terminal of the national integrated platform, and proposes "five unifications" such as unified standards and specifications, unified list management, unified identity authentication, unified data sharing, and unified application management.

  Experts pointed out that the formulation of the "Construction Guide" provides clear ideas, clear directions, and specific requirements for the construction of the mobile terminal of the national integrated platform.

The basis of unified list management and unified identity authentication is relatively good and relatively mature, while unified standards and specifications, unified data sharing, and unified application management started a little later and are relatively weak, and need to focus on efforts.

  In addition, the "Construction Guide" adheres to demand-oriented and innovation-driven, focusing on solving the pain points and blocking points of the masses and enterprises, and starting from innovative service functions and methods, it focuses on the construction of "personal exclusive space", "scan code and bright card", and "one card for all services." "Three innovations have effectively promoted the extension of high-frequency government services to the mobile terminal.

Many experts said that this move is conducive to promoting the transformation of government services from "hands-on-hand" to "hands-on-hand".

  Respond actively

  The “Construction Guide” puts forward that by the end of 2022, the mobile government service applications of various provinces (autonomous regions and municipalities directly under the Central Government) and the State Council’s mobile government service platforms will “should be connected to each other” and “should be fully integrated”, and mobile government service capabilities will be significantly improved. Form a national integrated platform mobile terminal service system with the mobile terminal of the national government service platform as the main hub, and realize the unification of mobile government service application standards, overall linkage, and business collaboration at all levels.

This has received positive responses from all over the world.

  Tian He, director of the Chongqing Municipal Government’s E-Government Center, said that in recent years, Chongqing has relied on the “Chongqing Municipal Government” APP to provide services to the outside world. Adhere to the intensive construction model, and strive to build the "Yu Kuai Office" into the city's general portal for social governance and public services.

  Set up a "Service Zone for the Elderly" to gather common services for the elderly such as social insurance payment, social insurance qualification certification, medical insurance services, appointment registration; according to the habits of the elderly, the operation interface is optimized and perfected to facilitate the operation of the elderly... Henan Big Data Administration Director Wang Jijun introduced that the "Hebei Office" will focus on digital inclusiveness and carry out scene application innovation to further meet the needs of the masses.

  Rao Xiaoting, director of the Guizhou Provincial Government Service Center, believes that it is not only necessary to promote more high-frequency government service matters "hand-held" and "fingertip management", but also to conform to the habits of users in the mobile Internet era, and re-engineer traditional government services through mobile processes. Effectively improve the convenience, satisfaction and sense of acquisition for enterprises and the public.

  Yang Pengfei, director of the Guangdong Provincial Government Service Data Administration, said that Guangdong will actively implement the requirements for the construction of the mobile terminal of the government service platform, continue to polish the "Guangdong series" mobile government service brand, and continuously improve the integrated government service capacity and level of Guangdong Province, in order to promote the government Digital transformation, optimization of the service business environment, and promotion of the modernization of governance systems and governance capabilities play their due role.

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