A virtual assistant at the Federal for Human Resources carries out 121 thousand transactions
Shaima Al-Awadi: “(Hamad) is an instant conversation window developed by the authority in 2019.”
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The Federal Authority for Government Human Resources reported that it had received about 121,000 inquiries and requests for support, through the "Hamad" service, the virtual assistant for the authority's customers, from the beginning of this year until the beginning of last October.
The Director of the Human Resources Information System Department at the authority, Shaima Al-Awadi, said that the virtual assistant, "Hamad", was able to respond to more than 121,000 inquiries and requests for support, which were submitted by more than 18,780 customers.
She indicated that the inquiries received through Hamad relate to services such as: legal advice, requests for technical support, requests to approve the preferred training partners of the federal government (Maaref), requests to participate in the Authority's publications, review of organizational structures, job descriptions, and training.
She explained that "Hamad" is an instant conversation window developed by the authority in 2019, taking advantage of digital transformation techniques in this field, with the aim of providing an interactive channel to communicate with customers, and providing technical support and advice to them on a number of the authority's services and systems by adapting technologies Advanced in service work.
Al-Awadi stated that the authority allowed federal government employees during the current year to complete human resources procedures themselves through the virtual assistant "Hamad", by linking it to the self-service system in the human resources information management system in the federal government "Bayanati", indicating that the employee can now update His personal documents are in the "Bayanati" system through "Hamad", in addition to reviewing his personal goals and competencies that he lists in the "Bayanati" system at the beginning of each year, as part of the electronic performance management system cycle for federal government employees.
She pointed out that this step aims to diversify the service channels available to customers, to facilitate federal government employees, and to enable them to easily access the Authority's smart and electronic services, at any time and from anywhere, and one of the most prominent human resources procedures that federal government employees can implement through the assistant Default: applying for vacations and permissions of all kinds, requesting a certificate to whom it may concern, reviewing the employee’s academic qualification, his personal file data, work contract, following up his attendance and leaving record, reviewing the result of his annual performance evaluation, and the record of the training courses he attended.
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