The authority managed to automate 175 services
Dubai Roads saved 8.7 million dirhams in paperless services last year
Digital transformation contributes to reducing completed transactions in customer happiness centers.
From the source
The recent statistical data issued by the Roads and Transport Authority in Dubai, of which "Emirates Today" viewed an electronic copy, revealed that the authority succeeded in achieving financial savings of eight million and 700 thousand dirhams during the past year, as a result of stopping printing papers, explaining that the amount of savings The result of stopping the printing of advertisements and media brochures alone amounted to two million and 700 thousand dirhams.
The data indicated that the authority had converted by the end of last year to paperless services by 87%, and that it expects to be able to transform by 100% by the end of next December.
The authority's statistical information confirmed that the implementation of the paperless services strategy will save six million and 200 thousand papers annually, and that what it accomplished during the year 2020 in saving papers contributed to protecting the environment by preserving 190 trees.
The Roads and Transport Authority announced in previous reports that its digital transformation system through the automated services system resulted in the provision of 341,467 papers during the year 2020, with 72,102 completed internal and external transactions related to operational, administrative, protocol and other requests, for all sectors and institutions in the authority.
The RTA stated that it was able to automate 175 services by converting them from paper to electronic, in addition to creating an internal smart application within the automated services system, which is one of the most important systems and applications used by all RTA employees in terms of meeting their service needs, facilitating their job performance, and controlling the progress of the RTA process. Attendance and departure, in addition to the use of these systems in employee and customer happiness questionnaires, to ensure continuity of work without hindrances, which contributed to reducing the number of papers used daily.
Develop 15 smart services
Last May, the Dubai Roads and Transport Authority announced that the digital transformation of drivers' licensing services has been able to develop 15 services on smart channels, and that the percentage of transactions covered by the developed services constitutes 57% of the total drivers' licensing services.
The authority confirmed that the developed services will be available through the authority's smart channels, in addition to providing them in all nine driving institutes, as well as in 19 main branches, and in more than 120 service delivery offices.
The services include the service of opening a driving education file, which reduced the time from two days and four visits to only 15 minutes, without the need to visit the center.
She stated that simplifying the procedures in converting 15 subsidiary and supplementary services contributed to the transformation of the service into a unified journey to obtain a driver's license, adding that the development program included providing a unified central system for all information, and automating data entry through digital integration with other government systems.
An effective role for smart applications in the delivery of services. From the source
Follow our latest local and sports news and the latest political and economic developments via Google news