Rooms for the sensory-impaired, public facilities in Braille and luxurious hospitality experiences
Expo 2020 visitor centers.. 5-star luxury and services
9 “Visitor Centers” undertake to provide all forms of support and assistance and to respond to the various needs of the public.
Emirates today
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An integrated experience that Expo 2020 Dubai provides to its visitors and guests who come in huge numbers from different regions of the world. Since its opening in early October, great efforts have been made to provide all the comfort mechanisms for its visitors and to upgrade their experience of discovering the event to the highest standards of efficiency and effectiveness. , which represents one of its best exceptional facilities that provide a pure meal of happiness to event guests, and 5-star services.
Nine visitor centers pledge to provide all forms of support and assistance and respond to the needs of the public, in order to improve the quality of their experience and discover its various details, while these same centers undertake to accept their suggestions, observations and even complaints, consider and review them, and then address them in a manner that serves the aspirations and expectations of different groups and ensures Their satisfaction with the experiences that await them in the reception service of these centers, most notably a special section for information, “visitors’ happiness” and “missing children” and another to retrieve the “lost” lost by visitors at the event, and rental services for “baby carriages” to provide more comfort for families and their families.
These centers offer a variety of medical services for first aid, equipped with the latest medical technologies, rooms for urgent medical consultations, and ambulances available opposite the centers for immediate response to health emergencies and crises.
The “visitor centers” distributed throughout the “Expo” provide a comfortable experience for its fans, with the “modern facilities” designed in a “smart” manner, including equipment and facilities suitable for all categories of visitors, after each of them included two expanded floors, separating them Escalators to facilitate the movement process, while the first floor allocated to the centers, expanded health facilities for men and women, and fully equipped chapels to accommodate large numbers of people, taking into account the preventive precautions and social distancing required to protect against “Corona”, as well as the sustainability goals that the global event wins for. . During its visit to the prayer places in the center, "Emirates Today" monitored the use of "environmentally friendly", recyclable and single-use paper prayer mats.
As for visitors of determination, in the centers, special “toilets” were allocated to them, and others “enhanced” that provide them with all the mechanisms of comfort and smoothness.
As part of a wide range of measures to ensure the organization of a comprehensive and accessible event, a variety of additional services for this category were provided on site, including the rental of wheelchairs and electric vehicles and a special area for charging electric wheelchairs.
As for the event's guests, families were allocated modern toilets, designed artistically with cheerful murals, to give them an enjoyable visual experience and more privacy for themselves and their children.
On the other hand, the experience of these centers offers equipment and facilities that respond to the experiences of all categories of the present audience, as their corridors include rooms for breastfeeding and changing children’s clothes, to ensure response to the needs of mothers and their infants. With the requirements of each category separately.
This is in addition to the medical services in the visitor centers, as well as quiet rooms for adults and children who need to relieve stress from the bustle of the exhibition.
For those who need to relieve the fatigue and fatigue caused by the heat of the weather and roaming under the scorching sun, and to experience exceptional luxury, special shower rooms have been developed for women and men, including clean bathrooms, spotless towels and luxurious mirrors that mimic the same experiences as luxury hotels.
These centers aspire, to provide comfort for those who have been exhausted by roaming in the sprawling exhibition space, by providing quiet rooms and spaces for rest, relaxation and regeneration of energy for those who suffer from anxiety or excessive sensitivities, after special areas for relaxation were designed called “Quiet Rooms” to meet the needs of people with sensory difficulties. Expo 2020 Dubai, in Visitor Centers 1, 3, 4 and 6, committed to providing 4 quiet rooms for visitors with sensory overload and autism spectrum disorders.
The Expo organizers were keen to design an integrated hospitality experience in the event centers, and perhaps the most prominent of these easily available services are the automated teller machine (ATM) service, self-charging machines for smart phones, and Zoom stores that are at the top of the scenes on the ground floors of the centers.
At the time, the place is in line with the requirements of the service animals, by allocating a small area opposite the front of the centers, to take care of it, while there is a bicycle rental service that facilitates the discovery of the exhibition’s details and contents.
human gesture
As part of the Expo 2020 Dubai administration’s keenness to provide an integrated hospitality experience that meets the needs and happiness of customers, and translates various special needs, the organizers of the event did not neglect to translate this high human sense throughout the “visitor centers” by including the language of Reading and writing “Braille” on all panels and facades of the center’s rooms and facilities, dedicating an exceptional human gesture that brings all visitors together under one banner of innovation, creativity and creative communication.
An integrated experience, provided by "Expo", to its visitors who come in huge numbers from different regions of the world.