The Hesse Association of Statutory Health Insurance Physicians (KVH) threatens criminal charges because of insults and threats from employees on the hotline for on-call service and appointment service.
"Unfortunately, we are forced to take this drastic step because the number of verbal derailments has now reached such an extent that we have to protect our employees", said the deputy KV board chairman Eckhard Starke on Thursday in Frankfurt.
This is also happening with a view to the killing of a gas station employee in Idar-Oberstein, which shows how short the path from verbal derailments to physical violence can be.
"We know your address"
The insults and threats come from all age groups and levels of education.
“When is the limit crossed?
With the threat of rape, when an appointment is requested?
At the threat of knowing the place of residence of the call agent on the phone and going to him after work if the request is not met?
Then, when the employee has been announced in advance on the phone which ammunition caliber they would like to "blow off" his or her head with, "asked Starke.
The KV Hessen will no longer stand idly by.
“Thanks to tape recordings, we are able to trace every conversation and thus file a criminal complaint if our employees are threatened or verbally abused.
This must come to an end, if necessary through the prosecution of such a crime by the police, ”said Starke.