Before the region took over the operation of 1177, the waiting times were three to four minutes.

The shortest average waiting time this year was week five when it was 19 minutes - a wait that is too long according to Leivik:

- The risk now is that those who do not arrive do not get the help they need, or that they apply directly to the emergency rooms, he says.

Hear how Leivik thinks the problem should be solved in the clip above.