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by Tiziana Di Giovannandrea

04 September 2021The CGIA Studies Office of Mestre has carried out a survey on the functioning of public counters, highlighting how the queue at public counters has continued to lengthen, at least until the outbreak of the Coronavirus pandemic.



The results, reached by the Cgia Research Department, are the result of an elaboration on Istat data. The National Institute of Statistics periodically conducts a sample survey on adults who have gone to the counters of our Public Administration and who report having waited more than 20 minutes. 



Despite the fact that every State entity has had a website for some time from which forms, deeds, certificates can be downloaded and, if necessary, each user can digitally send them to the requesting structure, in the last 20 years those who, on the other hand, have been forced to physically going to an ASL counter or to the Registry Office of one's own Municipality has seen an increase in waiting times before being able to start speaking with a public employee. Ideally, it is as if between 1999 and 2019, in 20 years the line in front of us has grown by 20 people in both cases.



Covid has cut the queues, but the delivery times for services have lengthened

With the explosion of Covid, things have changed completely. The pandemic has certainly eliminated the queues but the response times of the Public Administration have increased. In fact, many public offices have upset the way users access services. Thanks to the recourse of many smart working employees, many institutions have closed their counters and started working on reservation. However, those who could not do this, such as, for example, to many services rendered by the ASLs, the number of users, due to the mobility restrictions imposed by law, has collapsed, thus reducing waiting times for people who could not fail to undergo a specialist examination or surgery. So although the queues have momentarily vanished,however, the delivery times for the services / services have lengthened.



The number of public employees who work in smart working

The number of public employees who work remotely according to the Minister for Public Administration, Renato Brunetta, is over 50 percent while according to some research presented a few months ago, the number it would be around 30 percent. The Mestre CGIA believes the data provided by the Minister to be more reliable, and stresses that we can no longer afford to have about one and a half million people working from home.

“Biblical” waiting



times in

the Center-South

At the territorial level, the most difficult situations are recorded in the Center-South. At the

ASL counters

the longest waiting times occurred in

Calabria

(70.9 out of 100 people interviewed were in line for more than 20 minutes), in

Sicily

(70.9) and

Campania

(66.7).

The waiting queues at the

Registry Offices

, on the other hand, made themselves felt especially in the Municipalities located in

Lazio

(50),

Sicily

(40.1) and

Puglia

(33.1).

Among the

most virtuous regional realities,

the Association

chaired

from

Roberto Bottan

,

highlights in both cases,

Veneto

,

Valle d'Aosta

and, in particular, in

Trentino Alto Adige

. The delays and inefficiencies of our Public Administration, according to the Research Department directed by Paolo Zabeo, however, are not attributable only to the poor organization of the same. Although the computerization process has affected all of our PA, the line at the counters in the 20 years analyzed has not grown due to the fault of those who work there. Responsibility must be sought in the effects that characterize many laws, decrees and circulars which, often in contradiction with each other, have dramatically increased the bureaucracy, complicating not only the lives of citizens and businesses, but also that of public employees.



For our companies, the PA is a big problem

To complain, however, are not only the citizens but also the production system, observes the CGIA of Mestre. For 9 out of 10 entrepreneurs, in fact, the Italian PA presents the administrative procedures for companies which represent a big problem. No other euro area country has recorded a

score

so negative. Compared to the average of the 19 countries monitored, Italy suffers a differential of 18 percentage points more. The jumble of rules, regulations and various provisions present in all sectors continue to plaster the country, making life impossible especially for those who want to do business. And never as at this moment, in addition to reforming our state administration, it would be necessary to simplify the regulatory framework, reducing the number of laws through the repeal of older ones, resorting to single texts, thus avoiding the legislative overlap that has on many matters generated lack of communication, lack of transparency, uncertainty of timing and increasingly onerous obligations.