Al Tayer: 2.6 billion dirhams of “Dubai Roads” revenues generated through digital channels in 2020
Mattar Mohammed Al Tayer, Director-General and Chairman of the Board of Executive Directors of the Roads and Transport Authority, revealed that the total revenues of the authority obtained through digital channels (electronic payment gateway and smart kiosks) in 2020, amounted to two billion and 655 million dirhams, while the total number of digital transactions amounted to 527 million and 146 thousand transactions. The number of registered users in the digital channels reached two million and 162 thousand users, while the number of downloads of smart applications reached six million and 136 thousand downloads, stressing that the digital adoption rate of the Roads and Transport Authority exceeded the 91% barrier, and the customer happiness index reached 96.2%, and the digital transformation contributed The authority may reduce the number of completed transactions in customer happiness centers by 64.5% in 2020 compared to 2019.
Al Tayer stressed that the results of these indicators are one of the fruits of the RTA’s commitment to implementing the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai (may God protect him), and the instructions of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai. Chairman of the Executive Council, in transforming Dubai into the smartest city in the world, in which services are provided through smart channels around the clock. In ensuring business continuity and completion of its operations and providing services to customers at high levels without interruption during the crisis of the Covid-19 pandemic.
digital strategy
The Director General and Chairman of the Board of Directors stated that the authority is currently updating and following up the implementation of 111 projects within the digital strategy 2020-2024, and the authority intends to launch a roadmap for future technologies in the last quarter of this year, and implement a roadmap for fifth generation technologies in the second quarter of next year, noting. He indicated that the volume of huge data in the authority until the end of 2020, is estimated at 127 terabytes, which is equivalent to archiving 64 billion sheets, and the number of smart screens is estimated to be more than 970 screens.
He added: The RTA has recently developed Nol digital services, which included the development of the balance redemption service and the launch of the NOL pay app, the first virtual card for payment in public transportation, in cooperation with Huawei. It also launched the integrated card (Emaar and Nol). Which offers Emaar discounts to its holders, up to 40%, and the authority is the first government entity to apply the latest technologies from (Apple) to pay parking tariffs.
Mattar Mohammed Al Tayer stressed that the Roads and Transport Authority is proceeding with determination to translate the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, to transform Dubai into a smart city, in which modern and advanced technologies are employed to provide services of high quality, in order to achieve happiness and prosperity for the residents, and to make Dubai the best smart city in terms of systems. Roads and transportation worldwide, by focusing on developing and encouraging mass transportation systems, expanding the application of modern technologies to raise the efficiency of traffic and mass transportation systems, and making electronic and smart services the basis for providing service to customers.
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