Observation | How to cure packaged one size fits all
Central Commission for Discipline Inspection and State Supervision Commission website Wu Jing Han Yadong
The Disciplinary Inspection and Supervision Agency of Yichang City, Hubei Province summarized the problems exposed in the case of "It takes four months to process discounted loans", and digs deep into the formalism and bureaucratic issues of "packaged" implementation and "one-size-fits-all" implementation in the service business environment. .
The picture shows the disciplinary inspection and supervision cadres of Wujiagang District of the city visiting the enterprises in the jurisdiction to learn about the work of the “shops” serving the enterprises.
Photo by Tang Qiang
On June 6, the website of the State Supervision Commission of the Central Commission for Discipline Inspection notified the construction of landscape projects in Yuzhong County, Lanzhou City, Gansu Province, regardless of the actual use of large financial funds.
From 2016 to 2019, Yuzhong County spent more than 53 million yuan to build two antique city gates, two small squares and a sculpture at the north exit of the county seat. The limited financial resources were not prioritized for improving people’s livelihood, but rather the urban infrastructure that should serve the people. A flashy image project was completed in the facility, which caused adverse effects.
The secretary of the county party committee and head of the county at that time were both dealt with.
"Packaged" implementation and "one size fits all" implementation are typical manifestations of formalism and bureaucratic issues investigated and dealt with in recent years.
The work report of the Fifth Plenary Session of the 19th Central Commission for Discipline Inspection requires that the implementation of the Party Central Committee’s decision-making and deployment is selected, flexible, and discounted, especially for "packaged" implementation, "one size fits all" implementation, and other prominent formalism and bureaucratic issues. Resolutely prevent bad habits, lax and untruthful practices from growing, spreading, and becoming a trend.
What are the manifestations and hazards of "packaged" implementation and "one size fits all" implementation?
How to treat both the symptoms and the root causes with precision?
The reporters started to investigate.
The process of handling discounted loans for small and micro enterprises is not complicated. It can take as little as a few hours to several working days to meet the requirements. However, this company has experienced a long period of 4 months.
Recently, the Commission for Discipline Inspection of Yidu City, Hubei Province notified a typical case of "one size fits all" implementation.
The company involved in the incident has always enjoyed a discount loan policy because it was included in the National Small and Micro Enterprise Directory.
In July last year, Ms. Yang, a corporate accountant, asked the Yidu Public Employment and Talent Service Center to learn about the policy, but found that the company "disappeared" from the directory database.
Zhao, who is in charge of the preliminary loan review of the center, knew that the company met the conditions, but replied that "you can't handle it without being in Curry" and suggested consulting the Municipal Market Supervision Administration.
After calling the service window of the Registration Branch of the Municipal Market Supervision Administration, Ms. Yang learned that in addition to being recognized by the National Small and Micro Business Directory, small and micro enterprises can also apply for certification on the Provincial Government Service Network.
Ms. Yang applied for certification on the provincial government service network and was approved.
After she printed the certificate, she consulted Zhao. Zhao still did not find the company in the directory database, and the reply could not be processed.
Ms. Yang contacted the service window of the Registration Branch of the Municipal Market Supervision Administration again. The leader in charge of the window reported to the superior leader. The leader answered Ms. Yang's call and promised to communicate and coordinate.
At the same time, the person in charge of the company, Mr. Zhou, used other channels to find out the reason: the type of industry entered by the company in the system was the technology promotion service industry, and such companies with less than 100 employees were classified as small and micro enterprises.
The company has more than 100 employees in the report in 2019, and they are automatically eliminated by the system.
Zhou believes that the business scope of company registration is manufacturing, and the industry category should be changed.
Ms. Yang went to the registration branch for the change. After several setbacks, she was told that it would take 3 working days to complete the change.
Ms. Yang called Zhao again, and Zhao promised to coordinate, but still required the company to be in the treasury before the loan was issued.
After several rounds, it was not until the relevant units held a joint meeting to include small and micro enterprises recognized by the provincial government service platform as the conditions for loan application recognition, and Ms. Yang’s 3 million yuan loan was successfully processed.
The company consulted on loan issues in late July 2020, from why the company was not in the directory database, to applying for certification on the provincial government service network, to applying for industry category changes, to applying for discount loans. Ms. Yang made countless phone calls and contacted several units. I ran back and forth dozens of times, and it took nearly 4 months to complete the loan.
The Yidu Discipline Inspection Commission investigated and dealt with the formalism and bureaucracy of the staff of the relevant departments, and issued three consecutive questions in a circular to the cadres of the city: "Enterprises have been introduced, but the service has not kept up. Where is the spirit of the'dian Xiaoer'?" Where is the sense of responsibility if the company has questions and the system is not implemented?" "If the company has problems, it is not resolved in time, where is the sense of responsibility?"
It seems to be "resolutely implemented", but it is actually a lazy government that is unwilling to act, will not act, and dare not act.
The reporter's investigation found that the "one size fits all" phenomenon occurred from time to time in some fields and departments.
Some manifestations are that higher-level units ignore the differences between regions and lower-level departments and require the implementation of work arrangements in a "step-by-step" manner. It seems "courageous" and "strong", but the effect of policy implementation is counterproductive.
In some cases, the lower-level units ignore the actual work of their own regions and departments, without thinking about the spirit of the higher level, and seemingly "resolutely implement them", but in reality they are lazy policies that are unwilling to act, not to act, and dare not to act.
The case reported by Yidu City revealed the unwillingness and inaction of relevant department staff.
The city’s Commission for Discipline Inspection and Supervision pointed out in the notification that the city’s “shops” who provide services to enterprises have not taken the initiative to understand and timely grasp the needs and difficulties in the production and operation of enterprises. After the Hubei government service network confirmed it, it still insisted that it must be in the national small and micro enterprise directory before applying for discount loans, and failed to provide enterprises with pre-examination services for vacancies in a timely manner.
In order to optimize the business environment, Yidu City has established systems such as the first-inquiry responsibility system, the time-limited settlement system, the assistance agency system, and the consulting feedback system, but these systems have been compromised in their implementation.
The city’s Commission for Discipline Inspection and Supervision pointed out in the notification that the relevant staff in charge found that the company was not in the directory database, and neither found the reason nor reported it to the top, allowing the company to consult and run into obstacles everywhere.
"The system has become a random kneading of plasticine, and what is exposed behind it is the lack of responsibility and the lack of responsibility of the relevant personnel, so that'adherence to principles' has become an excuse for delay."
This is not alone.
Some localities and departments have implemented decisions and deployments indiscriminately and indiscriminately. They all adopt a stylized, mechanized, and simplified approach, which not only hinders the implementation of policies, but also adds to the chaos of the people's lives.
In December last year, the Commission for Discipline Inspection of Shandong Province notified Zhuangzhai Town of Cao County to engage in "one size fits all" issues in environmental protection work.
After investigation, in September 2018, the town deployed an air pollution prevention and control action, and clearly put forward four types of governance opinions.
The town’s environmental protection department did not conduct on-site inspections of wood processing enterprises within its jurisdiction, and did not distinguish whether the enterprises meet the production conditions, and adopted a “one size fits all” approach to cut off all relevant enterprises’ power and production, causing some eligible enterprises to fail normal production, causing adverse effects.
The relevant personnel were dealt with seriously.
"The'one size fits all' implementation is essentially formalism and bureaucracy at work." According to Zhuang Deshui, deputy director of Peking University's Research Center for Clean Government Construction, first, some cadres have rigid thinking and lack the ability to solve problems. The "one size fits all" implementation is the simplest arrangement. , Implementation is the most trouble-free, and management is the most convenient; second, some cadres pursue "short and fast" performance, and are indifferent to the long-term potential of the people's well-being; third, some higher-level departments "only ask for echo, not about actual results." This gave birth to the phenomenon of "just do it well, not do it well".
"The problems have been solved on paper, but the actual work is still lingering." The "packaged" implementation has not only defeated the original intention of the policy, but also brought bad atmosphere.
Compared with the "one size fits all" implementation, the "packaged" implementation of false work and superficial articles is another typical formalism and bureaucratic phenomenon.
Its salient feature is: "The problem has been solved on paper, but the actual work has been lingering."
In March of this year, Chen Junyong, former member of the party group and deputy director of the Letters and Calls Office of Nankai District, Tianjin, was publicly notified and exposed because of "signing others to fill in the satisfaction evaluation on behalf of the masses."
In June 2019, the relevant departments of Tianjin notified Nankai District’s petition work to have a “low mass satisfaction rate” problem, and the district committee instructed the District Complaints Office to analyze the reasons, find out the shortcomings, and do a solid job with the masses.
The District Letters and Calls Office arranged for Chen Junyong, then Deputy Director of the District Letters and Calls Office, and Zhou Lei, Deputy Chief of the Letters and Calls Section to be responsible for rectification matters.
In July of the same year, the District Letters and Visits Office organized a district-wide letter and visit business training meeting. At the meeting, Zhou Lei instructed all units to enter the letter and visit system to perform satisfaction evaluations on behalf of the letter and visitor, and implement the higher-level rectification requirements to deal with it perfunctorily and fraudulently, causing adverse effects.
Chen Junyong, as the leader in charge of the Letters and Calls Division and participated in this training meeting, failed to correct the above-mentioned problems and bears the main leadership responsibility for this.
Chen Junyong and Zhou Lei received warnings from the party.
The "packaged" implementation is not pragmatic, impetuous and boastful, causing falsification within the party, deceiving the top and the bottom in the society, and severely corrupting the party's work style, the style of society, and the people's style.
For example, in response to the national poverty alleviation acceptance inspection, Liu Xiang, the former secretary of the Lianhua County Party Committee of Pingxiang City, Jiangxi Province, summarized 4 "knowledges for passing the inspection" at the county's poverty alleviation and hat removal work promotion meeting, and the county party committee office issued this in the form of a document. .
The county then responded to the acceptance inspection accordingly. Each village in the county organized a team of more than a dozen information officers to design a route in advance to "lead the way" for the inspection team; to prevent the temporary purchase of new items before the inspection, which would cause "passing through". , To purchase household items in advance for some of the poor households who have been lifted out of poverty, spending a total of more than 1.53 million yuan, causing adverse effects in the local area.
"The'packaged' implementation is a corrosive agent. If it is not cured for a long time, it will have a negative impact on the cadre team." According to Zhuang Deshui, if some cadres taste the sweetness from it, others may imitate each other, and may even form an inverse of the cadre team. Elimination greatly hurts the enthusiasm of honest officials.
What's more, some image projects and political achievements projects have wiped out a lot of national money, but the leading cadres involved have "reaped a lot" from them.
In April this year, in response to the "problems of image projects and performance projects" pointed out by the central inspection feedback, the Shaanxi Provincial Commission for Discipline Inspection deployed to strengthen the investigation and punishment of the problems of "image projects" and "political performance projects", digging into the details behind the illegal decisions. Corruption is to be resolutely punished for problems such as harming the interests of the masses and taking advantage of the opportunity to transfer benefits.
Precise treatment, and resolutely prevent bad habits, lax and false practices from growing, spreading, and becoming a trend
"Package-style" implementation, with "resolute and vigorous" decorating perfunctory responsibilities, with "good situation" to cover up the problem; "one size fits all" implementation, deployment of measures "up and down generally rough", the problem-solving mechanism is rigid... A look at these formalist bureaucratic problems There are many "symptoms", but the "crisis" is surprisingly similar, that is, the people's feelings are indifferent, so they use work as procedures and routines, shouting slogans, not taking responsibility, and doing nothing.
Wang Sihua, the former secretary of the Ningdu County Party Committee of Jiangxi Province, heard that the higher-level department was going to the countryside for inspections. He actually spent 120,000 yuan to plant trees. The purpose was to cover the graves and "leave a good impression on the leaders." The physical examination was arranged at the township health center to prevent the leaders from discovering that they were still living in dilapidated houses.
Wang Sihua claimed to have traveled to more than 3,000 groups in 299 villages in the county, and a "research script" published in the shop exposed the "Wang's research method": when a group of people started to move down, when to set off, when to cross the road to greet, Shake hands with which two "extra actors", talk two or three sentences, when to take pictures, when to leave, not only "scripts" but also "scenario notes". It takes less than 20 minutes. People have not gone home yet, and the video has been " Upload official account".
Dai Yanjun, a professor at the Central Party School of the Communist Party of China (National School of Administration), analyzed that "packaged" implementation and "one size fits all" implementation have harms such as delays in work, alienation of the relationship between the party and the masses, corrupting the party style and social atmosphere, corrupting cadres, and hurting the people and wealth.
Its subjective roots lie in laziness, lack of responsibility, lack of ability, and credit for credit, and its objective roots lie in the evaluation and evaluation mechanism of some local and departmental work, the decision-making mechanism for handling problems, and the cost accounting mechanism of various tasks that are not scientifically perfect. .
This year is the first year of the implementation of the "14th Five-Year Plan" and the start of a new journey of building a modern socialist country in an all-round way.
The new journey carries new goals and new tasks, as well as the people's new expectations and new requirements for the style of the party and government.
Disciplinary commissions and supervisory committees at all levels thoroughly rectified formalism and bureaucracy, focusing on "packaged" implementation and "one size fits all" implementation, etc., to investigate and punish the problems of violations, selection, flexibility, and discounts on the Party Central Committee's decision-making and deployment; continue to loosen the burden and reduce the burden on the grassroots. Consolidate and expand the results of governance, improve the supervision mechanism and accountability mechanism, and reflect the combination of strict management and love, and equal emphasis on incentives and constraints.
"Practice has shown that the emergence of'packaged' implementation and'one size fits all' implementation are due to the failure to implement the main responsibility." Xu Peihua, member of the Standing Committee of the Xianju County Party Committee, Secretary of the County Commission for Discipline Inspection and Director of the Supervisory Committee, said that the county is working We will strive to promote the consolidation of the main responsibility, promote the party committee (party group) to achieve the above-mentioned rate, use the spirit of nailing the nail, and establish a clear orientation of advocating hard work and paying close attention to implementation.
The County Commission for Discipline Inspection and Supervision earnestly fulfilled the responsibility of supervision and assistance, strengthened guidance and supervision, strengthened daily supervision, and did a solid job of investigating and handling problems, leading typical ways, key promotion, and special governance, and accurately and effectively promote work style construction.
In September last year, the inspection team of the Xianju County Party Committee discovered that a group of people in difficulty who had completed the renovation of dilapidated houses earlier had not received all the subsidies in time.
After investigation, the county's construction bureau led the formulation of the plan stipulated that 50% of the project should be allocated first when the project is approved, and the remaining 50% will be issued when the county completes the annual reconstruction task, which undoubtedly increases the burden on the people in difficulty.
The inspection team immediately issued an inspection and rectification notice to the County Construction Bureau, and finally the system was adjusted to "complete the transformation and pass the acceptance, and issue a batch immediately."
In order to discover formalism and bureaucratic issues such as "packaged" implementation in time, some places have also established a "big data + bigfoot" working mechanism, through data sharing, in-depth visits, etc., while accurately discovering problems, it is promoted quickly and efficiently. Solve problems and solve difficult problems for the masses.
Aiming at the problems of "packaged" implementation and "one size fits all" implementation, Dai Yanjun pointed out that it is necessary to further improve related systems such as the selection and appointment of cadres, work evaluation, inspection, appraisal and acceptance, and decision-making of the leadership team, and encourage and urge cadres at all levels Implement various policies and measures according to local conditions and creatively.