She confirmed that clinical clinical performance constitutes 45% of the Abu Dhabi Quality Index
Al-Yafei: Khalifa Medical was keen to provide an exceptional patient experience that he brought to the "Five Diamonds"
Indicator teams review weekly assessment of patient responses and provide information to senior management.
Emirates today
Dr. Fayza Al-Yafei: “Al-Madina supports 8 residency programs and 4 fellowships with periodic scientific research.”
picture
The Executive Director of Quality at Sheikh Khalifa Medical City, Dr. Fayza Saif Al-Yafei, attributed the city to the classification of five diamonds "the highest degree" in the Abu Dhabi Health Care Quality Index for the year 2019, which was issued recently, to the city's keenness to provide an exceptional experience for patients, and the results Outstanding clinical and better quality of life for the people who care for them, by adhering to the practice of modern medicine with the same high standards set by the best medical institutions in the world, and to ensure optimal levels of health care and patient satisfaction, while also supporting public health with health education and awareness.
She revealed that the hospital responds to any complaint that it receives, resolves it within a maximum of 48 hours, and communicates with and listens to the complainant, within the standard of the patient's voice.
She told Emirates Today: “The classification is based on nine measurement axes, the most important of which is clinical clinical performance, and constitutes 45% of the total evaluation rate. We in Khalifa Medical City focus on evaluation indicators through work teams divided into groups, each group working on an item Among the measurement items in the index, such as the working group to reduce the waiting time, and another working on the index of preventing infection inside the hospital ».
Al-Yafei added: “Indicators teams meet weekly to review the evaluation of patients’ responses, and provide this information to the higher management in Khalifa Medical City, which studies plans to improve performance in some aspects and enhance strengths in the distinct aspects, ”noting that there is a plan for the continuity of leadership through leaders Indicators for improving performance, where monthly quality meetings are held that include all executives to develop plans and follow up on their implementation.
She indicated that one of the aspects of excellence in KMC is its great interest in measuring the patient's happiness, hearing his voice, and carrying out an additional evaluation for the hospital by sending a questionnaire to each patient to evaluate his experience, in order to ensure a happy experience for the auditors and to continuously improve the service, as a committee was formed that includes doctors and nurses. And administrators to review any recurring complaint, and to develop immediate plans to deal with and resolve it.
Al-Yafei emphasized that Sheikh Khalifa Medical City focuses on research and innovation, and supports eight residency programs and four fellowships, which require periodic scientific research, in addition to the presence of consultants from all over the world working in the city, pointing to the existence of a special committee in the hospital to review The research that is produced, to ensure that it conforms to international standards, and to publish it in scientific journals.
Al-Yafei pointed out that the city’s obtaining the highest evaluation in a safe work environment reflects the hospital’s follow-up to laws and procedures related to workplace safety, and its keenness to enhance the safety of its employees, by launching quality strategies and initiatives and innovative tools to motivate workers and apply everything that contributes to their safety and health.
Follow our latest local and sports news, and the latest political and economic developments via Google news