"The community has been closed for several days, but my father's skin disease has committed again, and our family has been anxious. Fortunately, the online consultation and delivery of medicines in the Daxing'Anti-epidemic Zone' helped me solve it in less than an hour. A big problem.” As the skin condition that plagued his father was relieved, Mr. Li's family, who lives in Tiangongyuan Street, Daxing District, Beijing, finally let go of their hearts.
Recently, in order to alleviate the inconvenience of residents seeking medical treatment and drug purchase due to community closed control and control, with the support of relevant departments of the Daxing District Government, JD Health has integrated a number of services and launched the "JD Health and Daxing District Join Hands to Fight the Epidemic" area.
In this area, residents can obtain 7*24 hours of uninterrupted online health consultation by receiving the rights of the trial version of "Jingdong Family Doctor".
Doctors from departments across the country, such as respiratory specialists, nutrition specialists, dental centers, Chinese medicine, heart centers, dermatology, and otolaryngology, can provide free online services to local residents through this special section page.
The special area can also provide quick on-site appointments for nucleic acid testing, customized psychological counseling scales, and targeted online psychological counseling services.
Since the clustered epidemic occurred in Tiangongyuan Street, Daxing District, Beijing on January 17, the epidemic has been effectively controlled under the careful deployment of relevant government departments and through effective prevention and control measures such as isolation and control, flow investigation and environmental elimination; Only five key communities are strictly controlled, and the Haizijiao Dongli community where Mr. Li is located is among them.
The reporter learned through telephone interviews that Mr. Li's father is 73 years old this year and has a skin disease on his legs. He recovered for a while in the fall of last year, and started to attack again in the past week with changes in weather and temperature.
It happened to be in the home isolation period, and the affected area of his father's legs was painful and itchy, and he was fidgeting, which made Mr. Li very anxious.
Therefore, on February 1, Mr. Li reported his needs for medical treatment through the street and the community WeChat group. He thought the community might arrange volunteers to accompany his father to the health service center. Unexpectedly, just this morning, the street staff gave Li Mr.'s "unexpected" suggestion-go to the "JD Health and Daxing District to work together to fight the epidemic" online consultation.
After receiving this suggestion from the street staff, Mr. Li logged on to the special area page and received the service rights. After initiating a consultation online, he received a response from the doctor within 20 seconds.
"How long have the symptoms lasted? Please take pictures of the affected part of your father's leg..." Under the doctor's inquiry and guidance, Mr. Li helped his father conduct online graphic consultations.
After inquiring about symptoms, medications, allergies and other information in detail, and checking the past medical history through photos, the doctor prescribed Mr. Li's previous prescriptions for a follow-up consultation.
Soon, the medicines were delivered to the designated area of the community through the O2O drug purchase service of JD Health, "JD Medicine Express", and then transported to Mr. Li's home by the community staff. The whole process did not exceed 1 hour. "It is really convenient. Now If you have any physical problems, you can ask the doctor online anytime, which gives us a lot of peace of mind," said Mr. Li.
It is understood that in the "anti-epidemic zone", in addition to drug delivery services and online consultation services, the platform also integrates medications for chronic diseases such as tumors, cardiovascular and cerebrovascular, digestive systems, respiratory systems, and Qingfei Paidu Decoction. Other anti-epidemic decoctions with Chinese medicine characteristics, and anti-epidemic materials such as masks, alcohol, and disinfectant are launched.
At the same time, the platform also specifically launched the registration service for patients with chronic diseases. Patient users can register through the special page if they need it. Jingdong Pharmacy will help find the drugs they need.
At present, the platform has opened a green channel to ensure logistics, and the "Jingdong Medicine Express" store near Tiangongyuan Street is also operating normally. Residents only need to place an order at the Tiangongyuan Street Office, and the platform can guarantee that products from the "anti-epidemic zone" will be distributed daily They are sorted and shipped to designated areas in the community, and then delivered to residents' homes in time through community staff or volunteers.
Based on this, the medication needs of residents in Tiangongyuan Subdistrict, including 5 key communities with strict closure and 13 communities with strict closure management measures, have been fully guaranteed.