China News Service, Beijing, December 29 (Reporter Ma Xueling) The reporter learned from China National Railway Group Co., Ltd. (hereinafter referred to as "China Railway Group") that the 2021 railway Spring Festival will start on January 28 and end on March 8. In 40 days, the national railway is expected to send 407 million passengers, an average of 10.18 million passengers per day.

In accordance with the arrangement of train tickets being sold 30 days in advance, on December 30, 2020, the railway department will start to sell train tickets for the 2021 Spring Festival.

Data map: 2020 Spring Festival.

Photo by China News Agency reporter Yang Bo

  According to the person in charge of the Transportation Department of the National Railway Group, the railway department will adhere to the people-centered development concept, coordinate the prevention and control of the winter and spring epidemics and organize the Spring Festival transportation, make full use of the achievements of railway construction, and launch more convenient and beneficial measures, and careful deployment The prevention and control of the epidemic will continuously improve the sense of gain and happiness of the majority of passengers, and strive to achieve the goal of "safe Spring Festival, orderly Spring Festival, and warm Spring Festival, so that passengers can experience a better experience."

  One is to make full use of the achievements of railway development to increase the supply of effective transportation capacity.

Implement the train operation diagram of the railway Spring Festival transportation in 2021, and arrange the plan to set about 5,000 passenger trains, an increase of 4.5% year-on-year.

Hehang, He'an, Yinxi, Zhengtai, Beijing-Shenzhen, Lianzhen, Yantong, Wei-Lai High-speed Railway and Beijing-Xiong Intercity, as well as Shanghai-Sutong, Fuping, Dalin, Geku, Afuzhun Railway, etc. A large number of new railway lines are put into operation.

The functions of the road network are more complete, and the advantages of the high-speed rail network are more obvious. In particular, the coverage and accessibility of the high-speed rail network has been further enhanced, effectively improving the transportation capacity of the Beijing-Tianjin-Hebei, Yangtze River Delta, Shaanxi-Gansu-Ningbo, Shanxi-Southeast, and West Coast of the Taiwan Straits and the transportation capacity ; The various series of EMUs of the Fuxing number from 160 kilometers per hour to 350 kilometers per hour have been successfully developed and put into full use. The number of national railway EMUs will reach 3800 standard groups, and the proportion of passengers sent by EMUs will account for more than 65% of the total number of passengers sent.

  The second is to accurately deploy capacity in areas where passenger flow is concentrated and time periods to better meet passenger demand.

Through the analysis of standby ticket purchase data, precise policy implementation and flexible capacity allocation.

In Beijing, 99 pairs of passenger trains will be added before the holiday and 97.5 pairs will be added after the holiday; in Shanghai, 138 pairs of passenger trains will be added before the holiday and 152 pairs of passenger trains will be added after the holiday; in Guangzhou, before the holiday Add 202 pairs of passenger trains and 229 pairs of passenger trains after the holiday.

Innovative transportation organization, scientific use of high-speed rail busy trunk line skylight time, arrangements for the operation of 219.5 pairs of night EMU trains, an increase of 62 pairs year-on-year, covering Beijing-Shanghai, Beijing-Harbin, Shanghai-Kunming, Xicheng and other lines with concentrated passenger flow.

Maintain the scale of normal-speed passenger trains, increase the deployment of normal-speed capabilities in key directions, and continue to operate 81 pairs of non-profit “slow trains” to meet the diverse travel needs of passengers.

  The third is to continue to innovate ticket purchase service measures to enhance passenger ticket purchase experience.

Extend the ticket service time of the railway 12306 website from 6:00 to 23:30 every day and advance to 5:00 to 23:30 every day; synchronize the 12306 website and offline window change rules, and you can also change the ticket online Tickets for other trains before 24:00 on the same day.

The online refund service processing time has been optimized to 24 hours a day, and the deadline for refunds has been adjusted from 25 minutes before departure to before departure at the station. Passengers who purchase tickets in cash and have already obtained reimbursement vouchers can first go through the refund procedures on the 12306 website. Go to any railway station across the country to collect refunds within 180 days; the station self-service ticketing equipment has added a refund function to meet the refund needs of passengers who use electronic payment methods and have not exchanged paper reimbursement vouchers, and provide 24-hour service; insist on manual ticket sales at windows, Self-service ticket purchase manual service guidance, all manual windows support cash purchase, to ensure the elderly group ticket purchase service.

The 12306 system automatically recognizes elderly passengers over 60 years old and prioritizes lower berths.

  The fourth is to expand the scope and range of fare concessions to allow passengers to share the railway development dividend.

Actively respond to the national "reverse" family visit initiative, guide passengers to travel staggered, accurately analyze the characteristics of the railway passenger flow during the Spring Festival transport in 2021, and further expand the scope of fare discounts and increase the range of fare discounts on the basis of summing up the practice of spring transport fare discounts in previous years.

Extend the range of discounts from temporary passenger trains, “reverse” trains with unpopular routes or directions, to “forward” trains with certain designated passenger trains, popular routes, or directions. A total of 241 trains are covered during the Spring Festival, including 131 before the holiday. There are 110 trips after the festival; general-speed passenger trains are expanded from the original minimum discount of 55% for each seat category to a minimum of 20% for hard seats, and a minimum of 50% for soft and hard sleepers. EMU trains are extended from the original maximum discount of 20% to the lowest 5.5% off.

  Fifth, the overall planning of transportation capacity and ticket purchase services takes into account the needs of prevention and control, and strictly prevents the spread of the epidemic.

Fully implement the normalized epidemic prevention and control requirements in winter and spring, start from the source of ticket sales, strictly control the overcrowding rate of trains, reserve seats for feverish passengers, and hand over them in time.

  The person in charge stated that the railway department will timely allocate capacity according to changes in passenger flow, dynamically increase trains, and strive to meet the travel needs of the broad masses of people. Passengers are requested to pay attention to the information released on the "Railway 12306" website and the "China Railway" WeChat public account. Reasonably arrange the itinerary.