At the press release and results exhibition held by the Ministry of Industry and Information Technology on the 25th to solve the difficulties of the elderly in using smart technology, Vice Minister Liu Liehong of the Ministry of Industry and Information Technology introduced that the current information accessibility work has made some important progress.
First of all, it has realized one-click call-in customer service for the elderly.
With immediate effect, people over 65 can directly enjoy manual consultation services when dialing the customer service numbers of the three major telecom operators, without having to go through complicated operations such as voice prompts and number selection.
Secondly, the elderly care channel service has been realized.
From now on, all offline business halls of the three major telecommunications operators will provide compassionate channels for the elderly. When the elderly enter the business halls, they will be guided and provided with "face-to-face" warm services, eliminating the need to wait in line.
In addition, basically realize the mobile phone "elderly mode" service.
The mainstream mobile phones in the current market basically have the "elderly mode" and "elderly mode" functions, which can provide services such as large fonts, large volume playback, and "remote assistance", so that the elderly can see, hear, and use them.
At the press conference, Liu Liehong announced that the Ministry of Industry and Information Technology will formally launch a one-year "Special Action for Internet Application Ageing and Accessibility Improvement" across the country from January 2021 to further address the current use of the elderly. Prominent and urgent problems faced by websites and apps.
According to reports, the special action will combine the needs of different types of special groups and take targeted transformation and optimization measures. The first batch will complete the ageing and barrier-free transformation of 115 public service websites and 43 mobile apps, covering news, information, and transportation. , Financial services, social communications, life shopping, medical and health and other fields.
In order to better stimulate the enthusiasm of enterprises to carry out aging and barrier-free transformation, in the special action, the Ministry of Industry and Information Technology will establish a relevant evaluation system and include the evaluation of information accessibility into the "corporate credit evaluation", and the company’s The actual results serve as the basis for adding points to the "Enterprise Credit Evaluation".
At the same time, the information barrier-free logo will be granted to Internet websites and mobile Internet applications that meet the requirements, valid for two years.
According to statistics, there are about 274 million elderly people using mobile phones in my country, of which about 134 million elderly people use smartphones to access the Internet. This means that there may be nearly 140 million elderly people using feature phones or using smartphones but not going online. There is a "silent" state on the Internet.
In recent years, the Ministry of Industry and Information Technology has actively promoted the construction of information accessibility, has promoted the transformation of 32,000 government websites, guided the release of a number of national and industry standards for information accessibility, and jointly promoted more than 200 smart elderly care products and services.
The next step will continue to effectively solve the difficulties that the elderly encounter in the face of smart technology, so that the elderly have more sense of gain, happiness, and security in the development of informatization.
People's Daily Client Han Xin