Auditors complained not to receive it despite the completion of the license transaction

Confirming customer data, provided that vehicle ownership is received electronically in Dubai

Vehicles exempt from technical inspection due to lockdown will not be recalled during the "national sterilization" before their license expires.

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Drivers in Dubai complained that they did not receive an electronic copy of the vehicle's license card, despite completing the license transaction and completing the procedures through the available smart and electronic channels.

They told «Emirates Today» that they expected the card to automatically arrive to the e-mail registered in the system, which is associated with the information saved in it about the licensed vehicle. On the road.

For its part, the Roads and Transport Authority in Dubai told "Emirates Today" that the completion of a vehicle license renewal transaction through all channels requires the customer to confirm the contact information that includes the phone number and e-mail when performing the transaction procedures, so that the new ownership is received through it ( Electronic version), in addition to the fee payment receipts.

She added that if the customer needs a printed ownership card, he can receive it through smart kiosks, or from one of the customer happiness centers or RTA service provider sites in Dubai, stressing that customers can contact the RTA call center if there is any Inquiries about services, on 8009090.

The authority pointed out that the implementation of the "vehicle electronic ownership" project was carried out in several phases, starting with the first phase in early January 2018, and included government vehicles, rental vehicles and taxi vehicles, and then the second phase, which began to be implemented in early May of the same year, and included the vehicles of agencies and companies. Then the third phase in which the service was provided to individuals in early September of 2018.

In previous statements to the newspaper, the authority confirmed that vehicles that were exempted from technical examination due to closure during the period of national sterilization will not be called to conduct the examination again before the expiration of their annual license, except in the event of new transactions, which calls for the retention of those who completed licensing transactions in those The period in the electronic copy of the vehicle's driving license.

Electronic document

The Roads and Transport Authority in Dubai defines electronic ownership as an electronic document under the name of "vehicle driving license", which is sent to the customer by e-mail, and includes all ownership data, including the expiration date, mortgage and insurance, and confirms that the customer can print it or keep it on his phone. To show it to the competent authorities.

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