SVT went to Gullmarsplan in Stockholm, to film everyday life for the people who work with checking Stockholmers' tickets in public transport.
None of the inspectors wanted to be seen with their face on television.
- We meet many different people, and you are very tired when you get home, says a controller to SVT.
- It is actually quite often that people get nasty, and it happens that we have to put in security guards so that the inspectors can do their job.
It is unfortunate, and we should have a joint assignment in how we treat each other, says Suss Forssman Thullberg, who is head of communications at the Swedish Transport Administration in Stockholm.
This morning, no controversy arose, but on the other hand, the inspectors were fully charged with charging additional fees of SEK 1,500 for passengers without a ticket.
Loses billions
Sweden and Stockholm are currently losing billions on reduced public transport in combination with increased fraud.
But at the same time, the system is not entirely practical for passengers.
The 2,200 buses in Stockholm County still only have boarding at the back, and do not have a ticket reading in front of the driver.
Anyone who, for example, has travel cash on their card is expected to pay via an app, or in connection with a check.
If there is no money on the card, there will be a surcharge instead.
- Our hope is that we will be able to set up plexiglass around the drivers this autumn, but it must be a solution that works with traffic safety, the environment and infection control in mind, so these are difficult challenges, says Suss Forssman Thullberg at the Swedish Transport Administration.