On Friday, SVT Norrbotten made a tour to see which municipalities use Tunstall and how they experience the situation right now.
The text is updated with answers as the municipalities respond.
Arjeplog: Yes, but it works now
Social director Robert Cortinovis says that the municipality has Tunstall as a supplier and is strongly critical of the management.
- We have put more supervision in our residents who live at home.
We have deployed extra staff and informed relatives and residents.
Have there been any incidents in the meantime there have been problems now?
- We have not had any incidents other than that we have long alarm times.
This is not acceptable and we are critical of the fact that we have not received information.
We think that the alarm provider should inform us about updates and problems.
Arvidsjaur: Yes
According to the municipality's website, there are continuing problems with security alarms.
- Our alarm operator Tunstall has operational disruptions, which means that the alarms can be delayed or not appear at all, says social manager Lena Ruth on the municipality's website.
Boden: Yes, and the municipality continues to experience problems
The social manager in Boden, Catharina Liljeholm, has twice now received the message from Tunstall that the problem must be fixed, but the municipality is still experiencing problems with the alarms.
- We have had a reconciliation this morning and feel that there are still disturbances so we feel insecure that this will work.
We will continue to strengthen by calling and have extra supervision for those who usually use the alarm a lot.
Tunstall also announced on Friday that it had been restored, but it turned out that it was not.
Now trust is limited.
Luleå: Yes
Luleå municipality uses alarms from Tunstall and one person alerted eight times without it reaching and was then found dead.
SVT Norrbotten has not been in contact with the municipality regarding the situation right now.
Älvsbyn: Yes
According to Älvsbyn's website, security alarms from Tunstall are used and there have been major problems.
SVT Norrbotten has not received an answer regarding the situation right now.
Piteå: No.
- No, we have another supplier.
We are in a different system, says Fredrik Sjömark, social manager at Piteå municipality.
Haparanda: Yes
Security alarms from Tunstall are used according to the municipality's website, but SVT Norrbotten has not been contacted regarding the situation right now.
Kalix: No.
According to the Head of Social Affairs, Anna-Lena Andersson, the municipality is using another security alarm.
- No, we are so terribly lucky that we have Doro.
So we have no problems at all and have never had it.
Överkalix: Yes, but got better
Social director Jenny Liljebäck says that the municipality has had problems but that it has started to work better on Thursday.
Övertorneå: Yes, works now
The municipality uses security alarms from Tunstall and right now everything seems to be working.
- Everything seems to work as it should now, that is the indication we have received right now.
We are testing alarms, but then we have a little extra supervision in case, says Robert Raabymagle at Övertorneå municipality.
Kiruna: Yes, seems to be working right now
-
It has started to work fully today, but it has not done so before, says Anki Medelid at Kiruna municipality.
Have there been any incidents in the meantime there have been problems?
- No more than that there has been a delay in the alarms, we have had a phone you can call and out extra staff.
Gällivare: Yes, response times are down to ten minutes
The municipality has experienced major problems earlier this week but now they seem to be solved.
- In the middle of the week we had a response time of two hours, now it is down to ten minutes.
We have no incidents with users involved.
But it is of course a huge concern, says Anna-Lena Niemi, department manager.
Jokkmokk:
No answer.
Pajala: Yes
The municipality reports on its website major problems with the security alarms but has not been reached for comment.