“Amer” completes 727,000 transactions within 8 months

Dubai Residency: The smart system executes transactions automatically without human intervention

Major Salim bin Ali: "Amer Model Centers continued to provide remote services throughout the period of national sterilization."

The General Administration of Residency and Foreigners Affairs in Dubai reported that the “Amer” model centers completed about 727,680 transactions during the first nine months of this year, and carried out 982 inspection campaigns during the first half of it, during which 2020 observations were monitored, all of which were dealt with.

The director of Amer Customer Happiness Department, Major Salim bin Ali, said that the smart system for Dubai Residence accomplishes completed transactions automatically, without human intervention.

Bin Ali explained to "Emirates Today" that Amer model centers are currently operating at 100% capacity, after it did not exceed 30% of the total employees, then 50%.

Statistics indicate a significant increase in Dubai residency transactions through Amer centers during the last months of July and August, reaching 353,680 transactions, compared to 418,664 during the entire first half.

He mentioned that the model centers have witnessed a great development during the past period, as in the past the customer used to submit the service request manually, whether through Amer centers or any of the customer happiness centers affiliated with the Dubai establishment, but with the presence of smart systems and artificial intelligence technologies, the customer can submit the request electronically. And in the event that all requirements are met, the system will automatically complete the transaction without human intervention, which contributed to reducing the time required to complete the service and reducing the flow of customers to service centers, and this step comes with the aim of facilitating the provision of services to customers at any time or any time, and in line with The digital development that the country is witnessing in all fields.

Bin Ali continued: “Amer model centers continued to provide their services remotely, through the smart application of the Dubai establishment, the website and the smart application of Amer centers throughout the period of national sterilization in the Emirate of Dubai, and in line with the directives of the UAE government aimed at strengthening the series of preventive and precautionary measures that it carefully follows. On the safety and health of citizens and residents ».

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