Dubai Government Media Office launches an initiative to answer questions from media professionals and the public
The Dubai Government Media Office, within the framework of its strategy and mission aimed at strengthening direct cooperation and communication links between residents and officials in government agencies, announced the launch of the #AskDXBOfficial initiative to respond to questions from media professionals and the public directed to officials in the Dubai government, with the aim of offering interactive discussions and answering questions posed by the public On the challenges of the stage related to the repercussions of the Covid-19 crisis, and to create a reliable reference to answer public inquiries without leaving room for doubt or to spread rumors and false news about the new laws and regulatory procedures announced by Dubai to residents, giving the media the ability to play its indispensable role as a partner Actor and influencer in times of crisis.
Within its first meeting, the initiative raised dozens of questions addressed to the Director General of the General Administration of Residency and Foreigners Affairs in Dubai, Major General Muhammad Al-Marri, about some of the procedures related to Dubai residence permit holders, and the decisions related to extending the validity of residency permits for those outside the country, in addition to some questions related to fines arranged for the delay in issuing a card Identity, and others Dozens of important questions that occupy a wide segment of the audience, and all these questions and answers are published through the official accounts of the Media Office on social media.
On this occasion, Director of Strategic Communication at the Dubai Government Media Office, Alia Al-Dheeb, confirmed that the #AskDXBOfficial initiative aims to enhance transparency, create renewed channels for communication between Dubai government institutions and the public, and keep residents and visitors informed of the latest developments and decisions issued related to travel and residence procedures and other procedures. Precautionary measures, through official government channels, without leaving any room for doubt or spreading rumors, in light of the current circumstances that require clarification of the repercussions of developments related to the Covid-19 pandemic and the new procedures announced in Dubai after the reopening of airports and receiving tourists and visitors to and from Dubai through its airports.
Al-Dheeb explained that government communication is a major part of the strategy of the Dubai Government Media Office and one of its important components, as it is a main channel of communication between the public of various segments and between government agencies and their officials, in order to ensure the highest standards of transparency and accuracy of information .. noting that this initiative comes within the framework of Endeavors aimed at enhancing communication capabilities in Dubai and ensuring that the message is delivered in an optimal manner in various situations and at all times, as this initiative represents a qualitative addition to those efforts with its positive impact that ensures the consolidation of the concept of creative media work and the adoption of initiatives that establish a new phase of internal and external government communication.
She indicated that all the questions and answers posed within the #AskDXBOfficial initiative can be followed up through the official accounts of the Dubai Government Media Office on social media, and she also called on those wishing to inquire about organizational decisions and precautionary measures related to travel and residence procedures and other precautionary measures related to the repercussions of Covid-19, and to put their inquiries. On the official account of the Dubai Government Media Office on "Twitter" under the hashtag #AskDXBOfficial, to be communicated to the concerned parties and to be answered by officials in the government agencies in Dubai .. stressing the need to obtain information from reliable media sources and not to be led by rumors and inaccurate and false information through communication sites Social.
And within the set of questions addressed to Major General Muhammad Al-Marri, a question about passenger traffic at Dubai airports now, and His Excellency answered, stressing that passenger traffic through Dubai airports is constantly increasing and is witnessing a daily increase of 5% in the number of travelers coming to Dubai, pointing out that the current indicators It indicates that air traffic through Dubai airports will soon return to its previous state at the end of this year, and the General Administration of Residency and Foreigners Affairs is working with all parties at Dubai airports to raise these promising rates.
Al-Marri also answered a question posed to him by a Dubai resident about the procedures related to Gulf residents trying to return to the country, explaining that there is no objection to the return of Gulf residents to the country in the event that there are scheduled flights between the Gulf Cooperation Council countries and the airports of the United Arab Emirates as a condition Follow the announced precautionary measures.
Concerning the fines for people who lost their jobs and were forced to stay in the UAE due to the suspension of air traffic in their countries, Al-Marri clarified that the Humanitarian Cases Department at the General Administration of Residency and Foreigners Affairs is specialized in handling these cases and it deals with each case individually and on a humanitarian basis. Accordingly, the facilities required for this category are provided until their return to their countries, and their return again to the UAE whenever they are summoned by their previous employers or other employers.
Major General Muhammad Al-Marri also confirmed, while answering an inquiry made to him by a resident asking about the extent to which holders of a permit to return to Dubai are able to enter the country through Abu Dhabi or Sharjah airport, pointing out that residents of Dubai obtain, according to the permit given to them, all the facilities required to enter Dubai from all the country's airports.
In another question directed to the Director General of the General Administration of Residency and Foreigners Affairs in Dubai, Major General Muhammad Al-Marri, within the initiative of the Dubai Government Information Office #AskDXBOfficial, regarding the possibility of renewing the residency of a person over sixty years old, Al-Marri replied that granting or renewing residency to a person over sixty years of age depends on his health And his physical fitness, as well as the extent of his eligibility for the field of work in the event that he wants to obtain a work permit, stressing that the General Administration of Residency and Foreigners Affairs does not object to any person over sixty years of age obtaining residency if he fulfills the required conditions.
In another question about the possibility of allowing the holder of an expired residency, which was automatically extended until the end of the year, to leave the country and return with the same residence, His Excellency replied that people whose residency has expired and who are inside the country are not entitled to travel except after the new residency is confirmed, and this procedure is a basic condition for their ability to Return again to the Emirates.
Major General Muhammad Al-Marri confirmed that the return of people who have a valid residence visa but have been outside the country for more than 6 months is related to the country from which he is coming from, and if its airports are open towards the United Arab Emirates, then there is no objection to his return after taking the required precautions. The most important of which is to conduct a pre-examination for Covid-19 and enter the official website of the General Administration of Residency and Foreigners Affairs, to apply and obtain a pre-return permit and enter Dubai airports.
On the tourist visas that were issued before the Covid-19 crisis, Major General Muhammad Al-Marri clarified that the General Administration of Residency and Foreigners Affairs is continuously coordinating with all tourism companies to provide the required facilities and find optimal solutions for holders of tourist visas, whether those were issued before the pandemic or with the beginning of the spread The new Corona virus, pointing out that the options include the return of visa holders on subsequent trips or booking other tourism programs, and his Excellency stressed that the waiting for this category will not be long, due to strong indications of the return of tourism activity to Dubai and the movement of the number of tourist groups coming to Dubai before the end The year.
Regarding the conditions and criteria set for approving a return permit for residents, and the extent of the validity of the news that spoke about granting approval for certain professions or jobs without others, his Excellency confirmed that all residents are eligible to return to the UAE, but there are some sponsored residents of companies and commercial establishments, and when the person decided The owner of this job or profession must return to the Emirates, the company must apply for the return of the sponsored persons. He stressed that a large number of companies have already submitted such requests and have been approved, and these employees are currently at the top of their work.
Al-Marri also answered a question posed to him by a media person about the possibility of a rejection of a family member’s request to return, and the procedures that the family must follow in this case, stressing that families wishing to return to Dubai only need one permit that includes all family members from the father and mother And the children and the accompanying aid groups, pointing out that the reason why some members of the same family did not obtain the approval to return may be related to a defect in correctly entering the data .. explaining in the same context that the General Administration of Residency for Foreigners Affairs in Dubai deals with the aid groups as part of the family in If she returns with her family, but if this category is present in her home country and wants to return separately from the family to the UAE, the employer must submit a request to return this category to work for him again.
In his answer to a question he was asked about whether obtaining an approval to return to the UAE requires obtaining a ticket exclusively through Emirates Airlines and flydubai, or if tickets can be purchased from other airlines, he said that all airlines operating at Dubai airports It has the right to return its passengers to the United Arab Emirates, and it has the right to provide the facilities required to obtain return permits for its customers, and the General Administration of Residency and Foreigners Affairs welcomes all those wishing to return on board all airlines dealing with Dubai airports.
In another question directed by a follower through the Dubai Government Media Office account on "Twitter", he asks about the conditions for submitting an application for the issuance of a residence permit for his elderly mother who does not have a breadwinner. His Excellency explained that there are specific conditions for whoever wishes to sponsor a parent, and when These conditions are met by the sponsor, so there is no objection to issuing residency to the parents together or one of them separately. Noting that the General Administration of Residency and Foreigners Affairs has set the toll-free number 8005111 to answer all inquiries directed to it from the public.
Al-Marri answered a question directed to him by a resident outside the UAE, wondering about the solutions provided to people who had previously obtained a permit to return to Dubai but were unable to leave the country in which he is due to the airport closure, explaining that the traveler must re-submit the request once Other, when the airport has been reopened in the country or city in which it is located, and Al-Marri stressed, in response to this question, that these exceptional cases will obtain immediate approval, subject to their previously obtained the required permit.