Understanding that “Chorizo ​​spreads from 10:00” July 1st 15:48

A clerk said at a family restaurant.

"I put the chorizo ​​at 10 o'clock and the pizza at 12 o'clock."

It's a clock position that tells the visually impaired people to understand the direction and position like a clock. By all means, I want you to remember, but there are other things I want you to know. (Reporter, Network News Department Momoko Ariyoshi, Shinsuke Ayuai)

Clock position in the family

On June 28th, this tweet became a hot topic.

“I went to Saizeriya for the first time in four months. I was so happy that I ordered a lot of food, but a college clerk who brought me the food said, “12 pizzas, 3 salads, 3 chorus. I will put it in the same direction as 10'', and I was so moved that I was about to cry.

Posted by Sakura, a blind woman.

Sakura went to a family restaurant with her family for the first time in four months on this day. The clerk noticed Mr. Sakura and explained the place where the food was brought in at the "clock position", where the place of things was compared to the clock time.

What impressed me especially was the polite response during the busy hours of the holiday evening.

The tweet at the beginning posted that I wanted many people to understand the joy at that time.

Sakura-san:
This shop seems to be busy all the time, but that made me very happy. It was the first time I had a young male clerk explain at a clock position like this time, and I felt very warm. I would like to thank you again for knowing that I was in trouble and for responding casually."

As of July 1, more than 400,000 likes have been added to this tweet, and more than 500 comments have been sent.

It is worth noting that various kinds of understanding have deepened through the exchange of messages.

What stands out is the desire to praise the salesclerk's response and spread the use of clock positions.

"It's wonderful! Whether it's for the shop or for individual salesclerks! I hope it will spread!"

"I think it's a great announcement that anyone can use. It's nice."

"It's concise and clear, and it's just barrier-free.

What is clock position?

I asked the expert again whether the clock position is a really effective explanation method.

The person who answered was Kaoruko Kiyoko of the "Nationwide Universal Service Liaison Council," which is conducting training on how to deal with people with disabilities at service companies.

Representative Kaoruko Kikako
"The clock position is very useful for explaining the situation in front of the eyes to the visually impaired. However, it requires some caution when using it."

The clock position draws the shape of a clock face placed horizontally on the head and compares what is there with the short hand of the clock, not only telling the place of the object but also of the dishes on the plate You can also explain the position so that you can enjoy the arrangement.

Furthermore, Mr. Kino says that clock position can be applied to space.

Ki:
“For example, when guiding a visually impaired person to an elevator, it may not be possible to clearly understand the positional relationship even if he says, “Go ahead diagonally to the right for about 1 meter.” If you say,'Go ahead 1 meter,' you can imagine a concrete place.

Some people don't need a clock position

On the other hand, Mr. Nori points out the following points.

President Ki:
“The people who do not need a clock position are those who do not need a clock position because they are mostly blind people and those with low vision who are said to account for 70% of visually impaired people are faint. Some people are offended if they assume that people with low vision are blind, and suddenly start guiding their clock positions.”

Therefore, the suggestion is to ask, "Shall we guide you at the clock position?"

President Ki:
“It is difficult to judge whether people who are blind or visually impaired in appearance, and what needs are different depending on what the visually impaired person needs in the first place. It's important to make sure that communication is beneficial to each other, as the kindness and goodwill are not one-sided."

Understanding spread from questions

There are other reactions to Sakura's tweets. Notable questions are various questions for the visually impaired.

"Is it troublesome to bring it in a hot container such as an iron plate in a restaurant? Should I move it to a container that is not hot and carry it?"

Including this question, I asked Sakura if there is anything else she can do at the restaurant.

Sakura-san:
I don't know what is going on when the food is brought together, and I have to touch and smell it. If it is a hot iron plate or unstable tableware, I would like to know in advance. Also, the number of stores ordering from the touch panel is increasing, but you cannot operate it unless you can see it.Some people who are visually impaired cannot easily communicate by just the clock position, for example, how to explain by touching the plate directly It is most helpful to be able to respond according to the situation at the place, so if a visually impaired person visits the store, it would be very helpful if you could give a voice at the time of sitting and ask for help.''

Blind and SNS

In addition, there are also questions about how visually impaired people use SNS.

Mr. Sakura seems to read and write sentences using the function that reads out the characters on the screen of the smartphone, so he carefully explains the situation of himself to the question on Twitter.

Mr. Sakura:
"Because we can enjoy Twitter and the Internet, the amount of information has greatly increased, and the world has expanded. We can listen to online news by voice and can also research things. Eating out like this time You can also check the menu in advance before you go to the shop. It is very happy to see the menu yourself and choose it. You can freely go out at any time and enjoy shopping as you like It's not an easy task, but I've also been able to do online shopping, and the quality of life has become much richer, including communication with friends on SNS.”

An understanding that spreads when one visually impaired person muttered a happy event that he met in his daily life. I realized once again that SNS has such power. Sakura also feels as follows.

Sakura-san:
To be honest, I am very surprised at the reaction and I am grateful. I realized that so many people are interested in caring for people with disabilities. Healthy people and people with disabilities are closer together. I think it is important for us to convey the correct information so that both sides can live in a comfortable society.''