The Federal Government Services Continuity Committee announced at its last meeting, from a distance, the launch of a new set of services, which included a directory of "digital" services for government services around the clock, activating the fleet of "Tawseel" to serve the elderly and people of determination, and a number of other initiatives that depend on Employing innovative technology solutions and advanced infrastructure in the UAE, which allows customers to obtain government services remotely, and guarantees their safety and health preservation in light of the state’s procedures to meet the challenges of the emerging Corona virus «Covid-19».
The Committee stressed the intensification of efforts to implement the decisions of the Council of Ministers, where it recently announced the exemption of owners of residencies and identity cards ending from fines and gave them a deadline until the end of this year to renew them.
The committee reviewed the advantages and effectiveness of the unified and comprehensive platform for federal government services, which is provided through the portal of the UAE government (U.ae) and provides more than 180 smart government services provided by 34 federal agencies, in Arabic and English, around the clock, and can be accessed via smart phones .
The Minister of Cabinet and Future Affairs, Mohammed bin Abdullah Al-Gergawi, emphasized that the vision and directions of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, have strengthened the government's capabilities, readiness and flexibility in developing proactive solutions to confront changes and emergency situations, and enabled it to continue In providing the best services, while ensuring the health and safety of society is preserved in these exceptional circumstances the world is going through, and the preventive and precautionary measures adopted by the country to confront and contain the emerging corona virus (Covid-19).
He said that the spirit of the one team that is distinguished by the government of the UAE, and the integration of the roles of government agencies and the concerted efforts of them contributed to supporting the state’s orientations and enhancing its endeavors, to ensure the provision of the best services to customers in their homes around the clock, praising the efforts of all government agencies from members of the committee and other bodies that have been able In record time to achieve this achievement.
He explained that the Federal Governmental Services Continuity Committee is closely following all developments and variables that imposed this challenge, and it is ready to innovate and develop tools and mechanisms to ensure continued provision of the best services in order to achieve the safety of the UAE society until we successfully cross this stage.
The committee launched the first "digital" directory at the government level, providing the most requested federal government services around the clock through digital links to various government applications in electronic stores, and the directory can be obtained through the portal of the UAE government, as the guide includes smart links to the contact centers of the federal authorities In the state.
The committee adopted the “Connect” initiative to employ a fleet of vehicles to serve the owners of determination and the elderly at the state level, without the need to visit service centers, to carry out government services related to identification documents, health procedures, and court procedures. It examined granting temporary licenses to use digital transaction techniques to complete notary transactions easily and conveniently, using the remote meeting system.
The committee is following up the mechanism of the unified national call center, "Communication 171", to facilitate communication with customers, answer their inquiries, monitor their observations, and provide smart solutions to the challenges they face in obtaining the services of 34 government agencies, in addition to activating the communication feature via the WhatsApp application. For various inquiries and sending important documents and files to obtain the service. The committee worked on developing a file for common questions asked by dealers, in order to enable them to obtain the information they are looking for easily and easily. The answers cover various areas of dealers' interest, and the services that are most important and most related to their daily life, such as residency, visas, and others.
The Committee discussed the Cabinet’s decision to extend the permits for automatically ended residency and to extend the termination of the terminated federal government services, in addition to automatically renewing government services, provided that this period is considered an exception to work with the expired documents while exempting them from financial violations and stopping the calculation of administrative fines for violations of the services of the Federal Authority for Identity and Nationality And the Ministry of Human Resources and Emiratisation. Committee members emphasized that the government of the UAE has been able to achieve unprecedented qualitative achievements in developing services and their delivery channels, in a way that contributes to enhancing the quality of community life, and elevates the customer experience to advanced stages of government efficiency.
In their meeting, they stressed that the committee’s role and goal is to support the state’s efforts to protect society and achieve its safety with unprecedented government services, and that it continues its work to translate the visions of the UAE’s leadership and support efforts to meet the challenges that exist during this period, stressing that the future vision, preparedness and proactive solutions that the UAE government has worked Its accomplishment for many years, which is characterized by flexibility and dependence on smart services, has helped support the national efforts necessary to cross this stage.
The Council of Ministers, headed by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister and Ruler of Dubai, approved the formation of the Federal Government Services Continuity Committee, to oversee the implementation of the principles of continuity and flexibility in government services, and to respond to queries from agencies, in addition to supervising The readiness of the federal authorities to continue the work and provide their services in light of the urgent challenges related to reducing and responding to the effects of the emerging Corona virus.
Governmental measures taken are part of the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum to ease people, simplify and facilitate procedures for customers, and provide digital government services around the clock easily and effectively.
The first "digital" directory at the government level to provide services around the clock.
Licenses for using digital transaction techniques to complete notary transactions easily and conveniently.
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Smart service through the UAE government portal in 34 federal entities around the clock.