44% of the participants in an electronic survey conducted by «Emirates Today», finally, through her account on the social networking site «Twitter», in which 853 people participated, that they faced difficulty in completing their transactions through smart and electronic channels after applying the remote work.

While 49% of the participants saw that they were able to complete their transactions easily, 7% of the respondents stated that the difficulty of achieving smart services is not limited to government agencies, but extends to the private sector, and to the process of distance education.

Customer complaints included various business sectors, including traffic services, such as renewing a vehicle’s license and ownership, educational services related to distance education, difficulties related to speaking to customer service in government and private service sectors, and difficulties in obtaining some judicial and banking services.

The reader (Abu Ghanem) said that he had difficulty in not being able to renew the driver's license and renew the ownership of his car due to the expiration of his passport, because it is related to the validity of the passport, indicating that there is another problem that is that renewing the passport requires personal presence, but that is not possible in light of Precautionary measures applied by the concerned authorities, and the passport cannot be renewed electronically.

The reader, Aisha Fadel, stated that she suffered a lot in completing a bank transaction, as her debit card expired, and she was unable to complete her transaction electronically, and she had to go to several branches of the bank you are dealing with until she was able to obtain her salary from the bank teller.

As for the student (Safa), she says that she faced a problem in the distance education process, as she suffers from chaos during the direct conversation in the classroom, as well as defects in the application of distance education, and there are lessons that do not open, and other technical problems, such as sound cut.

The reader, Ahmed Mohamed, confirmed that he faced a problem in completing a transaction with a telecommunications company, and he was unable to communicate with customer service via "chat" technology or by phone call.

As for the reader (Mahmoud), he says that he had difficulty in obtaining approval to work in the construction sites, “because the lines of the concerned authority were occupied and nobody responded.”

The reader, Ghalia Abu Talib, stated that she faced problems related to the Internet, education and remote work, in addition to the problem of communicating with one of the land and property departments, and not responding to her correspondence.

Readers (Ola), Autumn Rain, and Abdullah Mohsen touched on problems they faced with the Islamic Endowments Authority, "Facilitation" and "guidance" centers, and issuing a "work permit" from within the state to transfer residency and complete the "renewal of residency" transaction.

On the other hand, the reader Muhammad bin Saeed praised the level of smart government services, and Mahmoud Bitar saw that "the biggest problem does not lie with government agencies, but in the private sector."

Readiness of services

The Federal Authority for Government Human Resources stressed the importance of not prejudicing the duties and responsibilities of government agencies, and ensuring the readiness to provide its services to customers and the public. She added that it is available through websites or smart applications, and it encourages customers to take advantage of smart services as an alternative to personal visits to service centers.

The UAE announced the launch of the full national sterilization program, which includes utilities, public transportation and the metro service, and imposed traffic restrictions, in accordance with a decision taken by the Ministries of Health and Community Protection and the Interior, in coordination with all relevant federal and local institutions.

The two ministries urged residents to stay in homes and not go out unless necessary.

- 7%

Among the participants stressed that the difficulty in achieving smart services is not limited to government agencies.

The difficulties included traffic, banking, technical and educational services.