Hans, who is often anonymous, feels dizzy and has a hard time keeping balance. Since Friday morning he has tried to reach 1177 for advice, but it has been a complete stop all day.
- I don't think I have corona, but I am dizzy so I can hardly walk. Health care refers to 1177, but it cannot be found anywhere.
He has tried to call 113 13, but there he first came in place 259 in the queue, in the afternoon there was a total stop there too. When he called the health center he was switched to primary care, but there he also went bite.
- 50 signals went off without a reply. What am I doing now? I called the laser call and said I would take a taxi to the emergency room but got the answer: no you should not, he says.
"1177 is the way in"Now Hans asks where to turn when all roads in are closed.
- It is 1177 that is the way in if you need general care, then the health centers also have telephone times, says Lisa Sturesson, press contact at the communication staff at Region Västerbotten. She continues:
- 1177 is also the number you should call if you suspect you are corona infected. It is from there the matter is taken on. You cannot try yourself if you did not go via 1177.
But if you do not come any way?
- It is high pressure on 1177 and that is why we would rather seek other ways if you have general questions. There are answers to 1177.se and krisinformation.se and not least the Public Health Authority. It is good if you find help that way so that those who need advice on care can arrive at 1177, says Lisa Sturesson.
He thinks that healthcare should introduce more numbers that people can call.
- It is quiet for me but I would have been old and senile I would have died. Two numbers are too small. Ten people would have, and more people.