Dubai Metro users have requested that a single Nol card be allowed to be used for a number of passengers, especially since limiting the use to one person may hinder their journey and sometimes delay them because a family member forgets their card, at a time when the balance can be withdrawn from the card itself in exchange for more entry From someone.
They added, in remarks sent to «Emirates Today», that this system is applied in a number of countries, pointing to
Some disturbed by the very loud announcement repeatedly of the arrival of the subway train to the station.
While the Roads and Transport Authority in Dubai stated that the "Nol Card" is designed to calculate the value of the trip by logging in and leaving the user according to the traveled distance, in order to facilitate the service for customers using one card for all means of transportation, and calculating the cost according to the traveled distance.
In detail, some passengers wondered why the Nol Card could not be used by more than one passenger, and they suspected that this hindered their journey and sometimes delayed them because a family member forgot his card, at a time when the balance could be withdrawn from the card itself in exchange for more than one person, Noting that there are countries that use the same Nol card system, while the system allows the same card to be scanned more than once to pass more than one passenger from the same gate.
The authority said that «Nol Card» is designed for personal use in transportation systems, and it is not possible to scan it for entry more than once at the same time from the gate itself, because it is designed to calculate the value of the trip by logging in and exiting the user according to the distance covered, in order to facilitate the service for customers Using a single card for all means of transportation, and calculating the cost according to the distance covered.
A number of metro passengers complained loudly during the announcement of the station names, and the repeated announcement of arrival and departure from each station, considering that this is disturbing to them during the trip, and that there is no need for it.
The authority clarified to «Emirates Today» that all rail transportation systems in the world follow the same method to alert passengers to get off the train when arriving at their destination by voice announcement, especially that advertising is necessary for people with visual impairments who cannot monitor electronic screens inside buses Or trains.
She said that the main goal of the audio ads is to display operational information and safety information for Dubai Metro users, specifically the category of people with determination who are hearing impaired or blind, stressing that this practice is followed in various train operating systems worldwide, adding that it reviews audio ads And the level of sound as needed periodically, and is currently studying the reduction of those audio ads without affecting the delivery of safety information to dealers, and improving the experience of dealers.
Some passengers found that it was not comfortable for them to enter and exit the same door when the train stopped to get up and down the passengers from it at the stations, considering that it is possible to specify specific doors for entry and another for exit, because this facilitates them to pass quickly and comfortably.
The authority noted that the design of Dubai Metro trains was in accordance with international best practices, so that all train doors are used to enter and exit together, to facilitate the passengers and to avoid scrambling or running inside the train to reach the doors. She added that the Authority is keen on further organizing the entry and exit process to ensure passenger comfort, as ground signs were placed in front of the doors inside the stations berth to indicate the use of the middle area of the doors to exit, and the two side areas of the doors to enter.
On the suggestion of some passengers to place a green indicator on the screen in the metro train cars, indicating the side of the door designated for descending before reaching the station, the authority emphasized that passengers can easily exit from the doors that open effortlessly, given that the doors are opposite, and the distance between the doors The interview is too short, which does not require any additions.
Passengers complained that the pedestrian electrical corridors had stopped inside the stations, as passengers using the Business Bay Metro Station and Nakheel Station confirmed that they had stopped repeatedly, which made it difficult for them to reach the train docks quickly, and they also feel tired because of walking. The authority stated that the pedestrian electrical corridors inside the station are stopped in the hours when the use of the subway is significantly reduced, as part of the initiatives to rationalize energy consumption during peak times.
Some passengers expressed their annoyance that people who carry bags or items, such as scooters, caused congestion when entering or exiting the train doors on the metro, while the Dubai Roads and Transport Authority confirmed that the regulations and laws adopted to use the Dubai metro and tram, specified specifications for the bags that allow Passengers to carry it in the metro.
The authority added that due to the frequent requests of passengers, metro users were allowed to carry scooters and folding bicycles inside the metro only during off-peak times, to be placed in the places designated for luggage.
Dubai Roads:
- “Stop the pedestrian walkways in the context of energy efficiency initiatives.”
- “The purpose of audio ads is to display information to those of determination.”