The National Ambulance CEO, Ahmed Saleh Al-Hajri, reported that the national ambulance handled 81,759 reports from residents in the northern regions, last year, at a rate of 224 daily reports, and provided medical care for 49 thousand emergency cases, and transferred 36 thousand and 850 cases to hospitals through Medically equipped compounds according to international standards.
Al-Hajri told Emirates Today that all cases were handled professionally, and responding to 74% of them required ambulance intervention, which is equivalent to 60,273 cases, indicating the success of the national ambulance in maintaining the average response time recorded in 2018, which is Eight minutes and 30 seconds.
He pointed out that traffic accident injuries constituted the largest percentage of the total communications that were responded to, recording 20%, then medical cases, and included feeling sick in the first place, then injuries and back and stomach pain, and finally falls.
Statistics issued by the National Ambulance revealed that the rate of communications increased by 10%, compared to 2018, which recorded the receipt of 74 thousand and 329 reports, noting that the rates of effective communications that were responded to increased by 12%, compared to 2018, which recorded the response to 53 thousand and 716 communications.
As for the percentage of reports that responded to it in terms of geographical distribution, it came with 47% in Sharjah, which is the largest percentage, followed by Ajman with 27%, then Ras Al Khaimah 17%, followed by Fujairah with 6%, and finally Umm Al Quwain with 3%.
Al-Hajri attributed the reasons for success to several factors, foremost of which is adopting a clear strategy to achieve excellence, employing modern technologies, investing in future technology, conducting medical research and studies, continuous performance review and evaluation processes, and continuous training and development for field cadres and crews, and providing them with the latest vehicles, equipment and first aid equipment.
He noted the support and follow-up of the leadership, and the support and cooperation of government agencies and strategic partners, including what contributed to strengthening the leadership position of the national ambulance in the ambulance system in the state.
Al-Hajri revealed that the number of national ambulance crews currently operating in the northern regions amounts to 478 ambulance crews, and 39 medical operations warden in the operating rooms, in addition to the administrative, technical and support personnel, and there are 50 emergency points distributed in the northern regions of the country, around the clock.
He explained that the established work mechanism has proven effective in managing emergency communications in the northern regions, which are based on the studied strategic concentration of emergency points and dynamic movement, based on needs, times and locations of accidents, statistics and continuous review of service outputs, regardless of administrative or geographical boundaries between the Emirates, which is what Proven to be effective in dealing with emergency crises, holiday seasons, official holidays, peak times, etc.
Al-Hajri stressed the readiness and willingness of the national ambulance to deal with all emergency situations, such as rain and difficult weather conditions, in addition to holidays and official holidays, pointing to the development of pre-emptive contingency plans, based on the information available to preserve the safety of the public.
Al-Hajri stressed that the Emirati paramedics program succeeded in qualifying 43 Emirati young men and women in the first two years, while the number of first-aid citizens working in the national ambulance cadres is 35 paramedics and paramedics. 35 male and female students now sit on the chairs of the study, and they are expected to graduate in June.
Al-Hajri said that «the national ambulance being a party concerned with serving the local community attaches great importance to the Emiratization file, and is an essential pillar in the work system, so we have made intensive efforts in the process of localizing the ambulance profession, given that it is one of the vital and important professions in the state, and in line with Driving directions in providing all the ingredients and programs to enable the UAE youth to work within the vital sectors in the country and contribute to raising the percentage of Emiratisation in the ambulance sector in the country.
He added that the national ambulance does not consider resettlement as a job opportunity presented only to the citizen, but must be penetrated by three main axes, namely: education, rehabilitation and empowerment to prepare it fully for the role required of it, and at a time when the national ambulance is committed to its responsibilities and duties in advancing citizenship human resources, responsibility lies with the citizen After employing him to perform the tasks required of him in a professional manner that shows his capabilities and the added value of integrating him into the national ambulance cadres, in order to achieve the public interest, in line with the values and principles of professional behavior and professional ethics, in turn to contribute to the improvement of performance and institutional excellence.
He added, “We developed a long-term plan to resettle the paramedic profession, which included building a sustainable program for education, training, and preparing young national cadres to join the vital ambulance sector, with the ability to respond efficiently to emergency ambulances and deal with logistical requirements and the geographical and cultural characteristics of the northern regions. Graduates are also granted diploma in the field of ambulance and guaranteed job opportunities in the national ambulance crews with the priority of assigning them to carry out their job tasks in the nearest national ambulance site in the northern regions from their place of residence as much as possible to serve their local communities ».
He pointed out that the National Ambulance continues to develop the Emirati paramedics program in the light of performance outputs and opportunities for improvement, and to attract more citizens for the upcoming courses, which meets the need for demand, and is consistent with Emiratization plans in the Emirates government and the priorities of the national agenda in providing the health sector with qualified national competencies that contribute to strengthening the system Ambulance services in the country, and appointments will be announced soon to receive new applications to join the fourth cycle of the program.
Training courses
Last year, the National Ambulance provided many educational lectures and internationally recognized professional and first aid courses to government and private agencies in the country, benefiting about 4,404 people, which included 374 professional courses for specialists from the ambulance field and 60 courses in first aid, CPR and trauma. , 35 educational lectures and an awareness workshop.
Global credits
Ahmad Saleh Al-Hajri confirmed that the National Ambulance succeeded last year in renewing his access to international accreditation such as the certificates of the Quality Management System ISO 9001, the Environmental Management System ISO 14001, and the Occupational Health and Safety Management System OHSAS 18001, in addition to receiving several awards for performance excellence, such as He won the third place as the best government contact center in the "Dubai International Police Award for Best Call Centers", and he is in the process of renewing the golden accreditation from the Joint International Committee for Health Care "GCI" for the third time in a row.
And that the national ambulance gives great importance to the comments of customers, patients and strategic partners, and takes into account constructive criticism, suggestions and complaints during performance evaluations to detect any shortcomings or gaps, to avoid them, and to find appropriate solutions with the relevant authorities. The National Ambulance is constantly keen on developing the future of ambulance services and devising modern methods to improve the quality and timing of emergency response, through conducting developmental medical studies and providing research and participation in local and international committees, conferences and exhibitions concerned with emergency medicine, through its cooperation and partnerships with federal, local and international bodies and bodies Relevant academic institutions and medical organizations. The National Ambulance continued its efforts in the field of emergency awareness through its participation in the unified Ministry of the Interior campaigns throughout the year to establish community awareness, save lives and public safety, in addition to providing a package of educational and educational messages through social media and media and its social participation within the framework of the social responsibility program with the aim of consolidating Culture of ambulance in the community, and educating the public about the correct steps in dealing with emergency ambulances and other matters.