Field trips to «Emirates Today» revealed a significant improvement in the performance of customer happiness centers of the Public Prosecution, Land and Property Department, Dubai Customs and Dubai Authority for Culture and Arts, which are the government agencies that occupied the last positions in the results of the happiness of customers ’study announced by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of the Executive Council, 10 days ago.
The leaders of the four agencies stated that they are implementing a plan to develop performance in the customer happiness centers, based on the observations included in the study results, while traders emphasized that the services provided by the customer happiness centers are witnessing a remarkable improvement, the most important of which is that the completion of transactions no longer takes a long time as was previously the case And allocating employees at the reception to meet the dealers and direct them to their destination, to expedite the completion of their transactions, and to provide special services for those of determination.
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum announced the results of the Customer Happiness and Secret Shopper Index in various institutions of the Dubai government on January 18th, and came in the first places: Dubai Electricity and Water Authority (90.1%), and the Roads and Transport Authority (89.3%) ), And the Dubai Health Authority (88.6%), while the last three positions were held: Dubai Customs (81.8%), Dubai Culture and Arts Authority (81.8%), the Land and Property Department (79.6%), and the Public Prosecution (77.8%).
Transactions completed in minutes, queues disappear, and reception hall entertainment.
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