The Emirates Red Crescent Authority launched a modern version of its smart applications and electronic services package to keep pace with the rapid changes taking place in the country in the field of artificial intelligence and successive developments in the field of information and communications technology, pointing out that the new electronic solution aims to adopt best practices to serve customers and create conditions Convenient for benefactors and donors to communicate with the authority’s programs locally and abroad, and to attract their support and support for its various projects.
The Authority announced during a press conference yesterday, in the presence of the Deputy Secretary-General, and a number of officials in the Authority, that the percentage of smart transformation in customer service applications has become 100%, in its three areas that include "serving philanthropists, volunteers, and recipients of aid."
The Deputy Secretary General for Support Services at the Emirates Red Crescent, Mohamed Youssef Al Fahim, confirmed that this step came in the context of the continuous updating of electronic programs and smart applications in the authority, which finds attention, follow-up and support from the senior leadership in the Red Crescent.
Al-Fahim said, "The presence of the authority in a state that works in all its departments within an integrated, developed and innovative government system, required keeping pace with this rapid transformation and efficiency of services, and therefore worked to enhance its capabilities through a number of important steps, in order to increase the percentage of smart transformation in the services of the authority."
Regarding the technical systems and services for sponsoring orphans, families, science students and people with special needs, Al Fahim explained that the sponsorship process can be carried out through various electronic media, noting that the Authority has created an electronic portal for philanthropists, which allows them to follow all the procedures and projects of their own, and enables them to monitor the data of cases guaranteed from Before them, the movement of periodic reports, in addition to looking at the messages that receive them from these cases directly, and following up the movement of bail amounts and payments, in addition to the movement of public donations provided by the optimizer, data and details of projects Show him in various countries and the conduct of operations and implementation stages.
Al-Fahim touched on the systems and services that are concerned with the recipients of local aid in various fields, saying: «These services are done through the local aid portal, through the website and smart phones to facilitate the process of opening the humanitarian files for auditors, by entering the site through a specific password that is provided to them for viewing On the details of requests for assistance without the hassle of going to the Commission’s headquarters or its branches and asking the relevant employee, saving time, expenses and shortening the procedures ».
He added: “One of the achievements that has been achieved in this regard is the allocation of an electronic portal to attract volunteers and apply for volunteering through it, as well as launching smart phone applications that include a number of electronic services in the humanitarian field, for example, the services of philanthropists and local aid, donating via text messages. Sponsorship of orphans, volunteering and employment, news services and social media ».