The Emirates Red Crescent Authority launched a modern version of its smart applications and electronic services package, to keep pace with the rapid transformations taking place in the country in the field of artificial intelligence and successive developments in the field of information and communications technology, pointing out that the new electronic solution aimed at adopting best practices to serve customers and create conditions Convenient for benefactors and donors to communicate with the authority’s programs, locally and abroad, and to attract their support and support for its various projects.
The Authority announced during a press conference yesterday, in the presence of the Deputy Secretary-General, and a number of officials in the Authority, that the percentage of smart transformation in customer service applications has become 100%, in its three areas that include "serving philanthropists, volunteers, and recipients of aid."
The Deputy Secretary-General for Support Services at the "Emirates Red Crescent", Mohamed Youssef Al Fahim, stressed that this step came in the context of the continuous updating of electronic programs and smart applications in the authority, which finds attention, follow-up and support from the senior leadership in the "Red Crescent".
Al-Fahim said, "The presence of the authority in a state that works in all its departments within an integrated, developed and innovative government system, required keeping pace with this rapid transformation and efficiency of services, and therefore worked to enhance its capabilities through a number of important steps, in order to increase the percentage of smart transformation in the services of the authority."
Regarding the technical systems and services related to sponsoring orphans, families, science students and people with special needs, Al Fahim explained that the sponsorship process can be carried out through various electronic media, noting that the Authority has created an electronic portal for benefactors, which allows them to follow all the procedures and projects of their own, and enables them to follow up on case data Sponsored by them, the movement of periodic reports, as well as looking at the messages that receive them from these cases directly, and monitoring the movement of bail amounts and payments, in addition to the movement of public donations provided by the philanthropist, and the data and details of projects Charity in various countries and the progress of its implementation and stages.
Al-Fahim touched on the systems and services that are concerned with the recipients of local aid in various fields, saying: «These services are carried out through the local aid portal, through the website and smartphones, to facilitate the process of opening humanitarian files for auditors, by entering the site through a specific password, they are provided With it to see the details of requests for assistance without the need to take the trouble to go to the headquarters or branches of the commission, and to ask the concerned employee, what saves time and expenses and shorten the procedures ».
He added, “Among the achievements that have also been achieved in this regard, is the allocation of an online portal to attract volunteers and apply for volunteering through it, as well as launching smartphone applications that include a number of electronic services in the humanitarian field, for example, the services of philanthropists and local aid, and the donation via text messages. , Sponsoring orphans, volunteering and employment, news services and social media ».
75 fundraising devices
The Emirates Red Crescent Authority stated that it promoted the fundraising project through smart applications, last year, pointing out that it provided 75 electronic devices in Abu Dhabi and Al Ain city, to facilitate the donation process for philanthropists, through self-payment in cash or by credit cards.
She added that she had come a long way in the field of automation, information technology, and the transition to integrated electronic services and solutions.