The incident, which has been reported to Sarah Sarah, occurred on December 23. According to the Lex Sarah report, the assistant must have called the assistance company just before 4 pm when they stated that they quit for the day but that they were incorrectly scheduled for 6 pm.

According to the Lex Sarah report, the assistance company must then have told the assistant that they could not leave the user until they could be relieved which the assistant should not have agreed to, but instead left the user himself from 16.30 to 17.30.

According to the report, the assistant was dismissed "with immediate effect" as the assistance company "cannot guarantee the assistance service".