The elderly person had been helped out on a balcony at a retirement home in the Municipality of Älvsborg on a zero degree day in early November last year.

The person was forgotten and only after two hours did the staff discover what had happened. At that time, the person was heavily chilled and had a body temperature of only 31 degrees, according to a Lex Sarah report.

- It's really regrettable. We have had crisis and support talks with the staff after it occurred. We did not know how it would go for the person who was taken by ambulance to hospital, says the unit manager at the elderly home to SVT Nyheter Väst.

Back to the elderly

The person had to be nursed for a week in hospital but is now back at the elderly home again.

- The elderly are fully restored after the hospital stay.

How could this happen?

- It was staff who did not follow the supervision procedures we have to ensure quality care and care. For 1.5 years, the individual in question has alerted himself when they finished smoking but for some reason it was not done this time. Why don't I know.

What do you do to make it not happen again?

- We have stressed how important it is with the routines. It has been an awakening for the staff. This should not happen if the supervisory procedures are followed.