The Executive Director of the Health Regulatory Sector at the Dubai Health Authority, Dr. Marwan Al-Mulla, stated that the Smart Professional Personnel Licensing System (Shiryan) has succeeded in accomplishing 67,700 transactions since its launch last March.
The service licensing time for medical professionals and health facilities has been reduced to zero, after the transaction took seven days.
Al-Mulla confirmed to "Emirates Today" that the initiative, which is expected to win the "Banner of Hamdan Bin Mohammed Program for Smart Government - 2019", has shortened the process of obtaining the license from six steps to one step.
He said that she worked to restructure its steps, with the aim of reducing the waiting period and ensuring the absence of errors entirely, pointing out that it is an important shift in the private health sector system, which has become able to carry out licensing processes for professionals working in health facilities for the best smart methods, and the simplest procedures, what It enabled the authority to increase the speed and pace of investment in the health sector, and to attract the best international medical competencies to work in Dubai.
Al-Mulla continued: «The innovative system is distinguished as one of the most important and most advanced systems in the world, in this field, as it facilitates the management of operational decisions, using the free self-assessment tool, which enables the professional to know whether he is eligible to apply for a license by answering questions Fast, which saved 220 dirhams that the applicant was paying to find out his eligibility to apply for a license. ”
He added: «Within the process of developing the system, it was linked with nine different systems, internal and external, to transfer information securely between the systems, without interference from the customer. It also introduced an interactive conversation with the virtual assistant (Latifa), which depends on artificial intelligence, and enables the client to access the required information and data according to the question.
Al-Mulla said that "Latifa" answered 8833 conversations, "which helped reduce customer contacts to inquire by 29%, compared to last year."
He stated that the “Shiryan” system promotes digital renewal in the authority and in the health care sector, using advanced technology, especially that it is designed especially for health professionals, health facilities and health authority employees, and it works to improve the experience of customers and employees, increases operational performance, and supports compliance with regulations and legislation , By making decisions based on the correct and real-time data provided by the system, and automating workflow, by relying on the latest technical solutions such as artificial intelligence technology.
Al-Mulla added, “The system also helps workers and health care facilities operating in Dubai to meet the health needs of patients.”
Al-Mulla said that “Shiryan” is carried out through the electronic licensing system, as the authority is presenting the new Dubai Health Register, which contains all licensed health professionals and practitioners throughout Dubai.
3 areas for «artery»
The Executive Director of the Health Regulatory Sector at the Dubai Health Authority, Dr. Marwan Al-Mulla, stressed that the system of registration of health practitioners and medical facilities (Shiran) focuses on improving three basic areas: the experience of internal and external customers, whether in the licensing stages, or what follows, Inspection and control of health facilities, in addition to performance by providing smart services, can be easily and quickly accessed through digital channels, to meet the individual needs of each customer, and to ensure compliance with laws and regulations when providing services.
8.8
Thousands of questions answered
About her assistant
The default is "nice."