“Emiratization”: Officials' lack of awareness of the laws behind complaints about “Tadbir”

The Ministry of Human Resources and Emiratisation confirmed that the recruitment centers for assisted workers are a “measure”, committed to extending the period of guarantee for the assistant worker for a period of two years, for contracts issued after the implementation of the executive regulations of the law, issued on the fifth of March 2019, explaining that “the contracts following this date apply to the two-year guarantee As for the precedent, in the first quarter of this year, it does not include it.

The Ministry revealed that it had received a large number of complaints against Tadbir service centers, during the last period, mostly due to the lack of awareness of the official and employees of these centers about the provisions and laws of auxiliary workers, recruitment and regulations organizing them, and stressed that they communicate immediately with the parties to the complaints and representatives of recruitment agencies To identify the type of complaint, verify it, and seek to settle it between the parties.

A source in the ministry confirmed taking the necessary legal measures in the event of a repeat of the complaint, or if the recruitment agency official failed to summon him for investigation, as complaints were referred to the judicial authorities to take the necessary action.

He said that the Ministry has allocated the hotline 80060, 24 hours a day, 7 days a week, to receive complaints from employers and heads of families about any failure or overtaking of the auxiliary workers, adding that it clarifies legal and regulatory matters that need interpretations of the parties, which is reflected very positively in a very large way. In response rates and positive reactions, when receiving and dealing with observations from offices whose violations are limited after their commitment to resolve a large number of complaints received against them.

The source added that the ministry obligated the recruitment offices to extend the period of guarantee for the assistant worker for two years, according to specific controls, in implementation of a decision issued by the Council of Ministers regarding the executive regulations of the Auxiliary Service Workers Law, which entered into force last March, and employers can benefit from them according to two cases, the first not to The desire of the worker to work without a legitimate reason, and the second if the worker leaves his work without a legitimate reason, pointing out that “when either of the two conditions is achieved, the employer can recover the sums he paid to the recruitment office, or replace the worker with another, according to the desire of the employer.”

The source emphasized that the application of the two-year guarantee to the auxiliary employment is related to the date of the issuance of the executive regulations of the law, which was issued on the fifth of March 2019, which means that the following contracts for this date apply to this guarantee, while the previous contracts for this date are in the first quarter of this year, not Covered by two years guarantee.

According to the ministry, “Tadbir” offices are obligated to provide a guarantee of auxiliary labor during the trial period, which ranges between three and six months, to contracted employers before the issuance of the executive regulations, according to four cases, including the lack of health fitness for the worker, professional inefficiency, the worker’s unwillingness In continuing to work for the employer without a legitimate reason, and finally the worker left his work without a legitimate reason, pointing out that «in this case the employer applies directly to the recruitment office to inform him of the worker's position, to retrieve the full value remaining to him from the worker’s contract, or replace it with another.

4 packages

The service centers provide "procurement" of four packages for auxiliary employment, the first "traditional" in which the worker is on the sponsorship of the employer with a two-year contract, during which the employer will bear recruitment fees, government salary and expenses, with a guarantee of six months, or two years if the contract was after the fifth From March 2019.

The second package is called "training", in which the worker is on the sponsorship of the "Tadbir" center, and he works for the employer for a period of three to six months, according to the agreement and the contract concluded between the center and the employer, and in the event that both parties wish to continue, all sponsorship papers are transferred to him, While the third package is called "temporary", in which the auxiliary worker is under the sponsorship of the center and works for the employer according to a contract between the employer and the center, under which the first one will bear only the agreed upon value of the contract, which is determined and subject to the supervision of the ministry, while the last package is called "flexible" , In which an assistant worker registered with the "measure" center is employed »To work for hours, days, or months, according to the prices set by the Ministry.

The Ministry confirmed that in the event prices differ from what they set, they should be informed immediately.

- The Ministry confirmed communication with the parties to the complaint to verify them and seek to resolve them.

- The Ministry devoted a hotline to receive complaints about auxiliary workers.