We learned at school that when we are in an emergency, or that our lives or those of our friends or relatives are in danger, you should call the emergency number immediately. It is true that these attitudes are exceptional and rare for us and our loved ones, but how many of us took into account the moral and emotional burden on those who are the first to respond to our calls?

For many of us, emergencies are rare, but emergency personnel deal with them on an ongoing basis. Among them is Lynette McManus, a hired employee in Henrico County, Virginia, who has recently had to respond to those who see her job as "worthless." Lynette wrote on social media, explaining the difficulty and importance of her career, and how it affects her life.

"To understand who I am, you have to understand what I'm doing," she says. "I'm the one who listens to your cry." I'm the one who helps you in an emergency. I am the one who convinces you that life is worth living, and that your family needs you when you lose all hope. ” Lynette asked the people of the city to understand her job and the important role she plays for the benefit of her community. "To the thousands of callers I talk to, they think I'm just a switch, remember that I may not be the first to arrive at your home, but I am certainly the first person you might call on the worst day of your life," the clerk reminds the audience. “For the world you might just be a person, but for someone you might be the whole world,” she said.

- McManus: I'm the person

Who listens to your cry.

I'm the one who

Helps you in situations

Emergency. I am from

Convinces you that life

Well worth living, though

Your family needs you

When you lose all hope.