Thomas was double-bluffed by telephone salesmen: "They sell air for SEK 30,000"

- That someone takes the freedom to sell air for almost SEK 30,000, I think is upsetting, says Thomas Karlsson in Köping.

The story, which is really catchy, began in May when Thomas was called by Viggo mobile, a company that SVT's consumer editor Plus had previously reviewed and which then sold mobile subscriptions to operator Tre. With promises of lower monthly costs, Thomas then signed an agreement that ultimately became more than twice as expensive as what he already had.

- But I thought that agreements are agreements, and that I can endure for two years and then cancel it, says Thomas.

In September, however, Thomas was called again, now by a seller from Telefonihuset, who claimed to have been instructed to "clear up after Viggo mobile bankruptcy". Thomas was now told that he was far from alone about feeling cheated by Viggo mobile but that he would get help in bringing down the extra costs.

- As I understood it, I was promised that the monthly cost of my operator Tre would fall from SEK 697 to SEK 499.

During ongoing sales talks, he was guided through the contract signing with Telefonihuset. Entering into agreements during ongoing sales calls is not allowed, but Thomas had no idea then.

Almost two weeks later, the next salesman called, with another "helper offer".

- He offered to help me contest the invoice from Telefonihuset, before the 14-day right of withdrawal expired.

Thomas got a bad feeling and ended the call quickly to look up the invoice, which he had not yet opened. It turned out to be SEK 1,211 a month, with a term of two years.

Exactly what it is that Telefonihuset thinks they sold to Thomas does not appear on the invoice, but it has nothing at all to do with Thomas mobile subscriptions. According to Telefonihuset itself, this is a technical support service sold by consultants with whom they have now broken the cooperation.

In the course of two months, Thomas has now received four paper invoices and a dozen text messages with payment reminders, claims and threats about Kronofogden if he does not pay promptly. Thomas has disputed everything and even tried to call the company, without success.

- It's a big stress, you feel mentally ill. It can be quiet for a couple of days and you think now they have stopped, and then there will be a new text message again.

After SVT's consumer editor Plus contacted the company's CEO, Thomas received a text message confirming that Telefonihuset had canceled his agreement.

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