- At optimal maintenance, a battery lasts three to five years, writes Biltema's press officer Johan Gerdevåg to SVT's consumer editorial Plus.

The reason why you do not print this in the product information of the electric bicycles is, according to the company, that the number of expected charging cycles varies according to how the customer uses the bicycle. But the company writes that one is positive about the idea of ​​an industry standard in order to be able to mark the expected durability of the batteries in the future. An attempt will now be made to clarify the care instructions of the batteries.

"Always follows the General Complaints Board's decision"

Regarding Hans Andersen's battery, which stopped charging almost two years after purchase, Biltema states that the General Complaints Board has ruled in favor of the company and that they always follow the board's decision.

The company also writes that it is difficult to comment on batteries that have not been tested. Biltema does not comment on the fact that the store, according to Hans Andersen, never offered to examine his battery. But in response to ARN, the company wrote that because His battery had been operating for two years, and had been used during that time, you cannot see that the battery would have any manufacturing defect.

Need to test the battery to assess the cause of the fault

Biltema also writes to Plus that it is strongly advised not to allow people who do not have access to Biltema's special and diagnostic tools to reset or manage the batteries, for the sake of user safety.

But what, then, is the evidence needed for a customer to get through a complaint about an electric bicycle battery at Biltema, according to themselves? We do not get a clear answer to this question, more than it is important for the customer to hand in the battery so that Biltema can test it, and assess why it stopped working. But the exact tests that are done and what can be learned from them do not answer the company.

Sorry about the long wait for spare batteries

Bemaema regrets that there have been unbelievably long waiting times to obtain spare batteries during spring and summer, and explains this with high demand for both electric bicycles and batteries, which led to unusually long delivery times from their supplier. According to Biltema, it should now be good to get hold of batteries again.

Follow the whole Plus review of the problems with electric bicycles here.