The Minister of Community Development, Hessa Bint Issa Buhumaid, started her official working hours on Thursday morning, receiving customers through the service windows in Oud Al Muteena, Dubai, which is part of the Ministry, as part of the “From the Field” initiative, to fulfill the requirements of different segments of society and develop and accelerate the services and procedures needed by the beneficiaries. The initiative also supports the development vision and development efforts of the ministry.
This step comes in the context of enhancing the presence of the Ministry's leaders in the field, and on the ground, to see the transition from a simple «inspection field visits» to the reality of work and achievement through «customer service windows», under the umbrella of a sustainable initiative adopted by the ministry on an ongoing basis, commitment to weekly and on specific days, By starting the official working hours of the Minister of Community Development and the Ministry's officials, in the service centers that are targeted by various members of society at the state level.
Hessa bint Issa Buhumaid stated that the Ministry of Community Development provides 68 developmental services between social, procedural, control and informatics, including 10 priority services. These services are distributed to 37 centers affiliated to the Ministry in the UAE and regions of the country, with the names: Customer Happiness Centers and Social Development. The owners of determination, and senior citizens, which provide services to various segments of society, family, childhood and young people who are married and productive families and senior citizens and people of determination.
Hessa bint Isa Buhumaid launched the “From the Field” initiative through the windows of the Customer Happiness Center in Oud Al Muteena, Dubai, which provides services to senior citizens, social security beneficiaries and young people who are going to marry, such as social assistance, a happy card, marriage grants, and a notary service. This initiative will continue over the coming weeks and over the coming months as a sustainable method of work in the different centers of customer happiness and the happiness of senior citizens, in the UAE and the regions of the country.
«From the field»
The Minister of Community Development, Hessa Bint Issa Buhumaid, confirmed that the idea of receiving customers in the field of work is carried out weekly with the presence of the ministry's leaders and officials, in the windows of providing services to customers, in order to achieve a set of objectives, most notably: reaching everyone, and educating the community about the quality and importance of the services of the Ministry of Community Development. Pioneering the idea of officials in customer service offices and identifying challenges from the field for sustainable development.
She pointed out that «from the field» responsible professional practice added to the balance of the ministry in the inspection and field visits carried out by its team throughout the year locally and internationally, in order to see the latest developments, and stimulate performance, and upgrading service ideas and community, and raise awareness of the role of the ministry development and effective.
Bouhamid Share:
68 development services provided by the ministry in 37 centers nationwide.