Already in February, SVT's Plus stated that the German bus company Flixbus has received many notifications against both the Consumer Agency and the General Complaints Board. Since then, dissatisfaction has only increased. Last year, a total of eleven applications were submitted to the Swedish Consumer Agency.

In 2019, more than three times the number so far this year. It can also be compared to Swebus, which attracted a single notification during the twelve months before being acquired by Flixbus in May last year.

Consumer Agency: Let's see if we can act

Several of the company's customers with whom SVT Nyheter has been in contact mean that they have hardly received any information at all on delays, were met unpleasantly when they asked other Flix bus drivers and did not arrive when they called customer service.

The Swedish Consumer Agency has noticed the dissatisfaction.

- What we noticed is an increase compared to other bus companies, says Josefin Holmberg, lawyer at the Consumer Agency.

She continues:

- We will look at the reports that have been received and see what travelers are experiencing. Then we can see if we can act and if so what efforts we should take.

Great discontent on social media

In addition to a large increase in registrations, the company's Swedish Facebook page is full of upset customers who talk about everything from hour-long delays to lack of information - and drivers who drive insecurely.

In addition, an international group has been started called "Flixbus Never Again" where affected people share their experiences.

"They don't have a whiff about how to treat travelers," Alexander Labraña, who is a member of "Flixbus Never Again", tells SVT.

"Don't feel safe"

In total, SVT has been in contact with about ten travelers. In addition to Alexander Labraña, Anneli Ronneke is one of them. She says she has not traveled without problems once since she started commuting with Flixbus between her home in Jönköping and the university hospital in Oslo where she sometimes works.

At one point the bus was from Oslo since then she missed her connection. Flixbus then suggested that she take the next bus - five hours later.

- As long as I couldn't wait, I bought a new ticket with another company. But when I asked for money back for the unused ticket, they charged a cancellation fee and I only got SEK 37 back, says Anneli Ronneke.

She continues:

- They are not customer friendly. It is not possible to book places so people crowd. The drivers are not pleasant and it does not feel safe.