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Samu from Ile-de-France launch training to answer emergency calls


Samu from Ile-de-France launch training to answer emergency calls

Paris (AFP)

The eight Samu Ile-de-France announced Wednesday the opening of a training center to the profession of medical regulatory assistant, whose staff and skills had been questioned after the death of a young woman poorly supported late 2017 in Strasbourg.

This training "diploma", accessible to graduates and hospital agents in post for at least 3 years, will last from November 2019 to September 2020, specify in a statement the Hospitals of Paris (AP-HP) and those of Melun, Versailles, Corbeil -Essonnes and Pontoise.

Selected on file and after interview, 40 apprentices will link "theoretical modules" in Paris and courses "in different Samu, health facilities, call centers of firefighters or law enforcement" of the region, with "the certainty to find a job right out of school ".

Those who do not have an employer will not have to worry about the 8,500 euros of tuition fees, largely advanced by the Ministry of Health, an allowance of 30 euros per week of internship covering the balance.

Medical regulatory assistants found themselves in the middle of a controversy after the death in December 2017 of a 22-year-old woman, Naomi Musenga, whose appeal to Samu de Strasbourg had not been taken seriously by a woman. operator.

The General Inspectorate of Social Affairs pointed out in a report its "harsh, intimidating and inappropriate tone in the face of repeated requests for help" and its "failure to comply with the internal regulatory procedure".

The question of the training of these personnel had then resurfaced, the emergency doctors also demanding more staff to manage the some 30 million calls received each year by the 101 Samu of France.

In early 2019, the University Hospital of Amiens had already announced the creation of a medical regulation simulation room, to train doctors and assistants in near real-life conditions.

© 2019 AFP

Source: france24

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