Dubai Electricity and Water Authority (DEWA) Chief Executive Saeed Mohammed Al Tayer yesterday launched the Smart Response Service for Technical Communications for Electricity and Water.
This service includes several features, including self-diagnosis of technical malfunctions inside the home, and reducing the steps required to deal with the communications, and follow-up and solve them through the application of the Smart Commission and the website, which contributes to enhance the customer experience and the efficiency of services.
"Our operations and services are continuously developing and we embrace the culture of innovation as an organizational value that contributes to the efficiency and performance of government work. We are keen to provide the potential to enhance and develop the knowledge and creativity of employees within a work environment that stimulates creativity and innovation. We are always looking to identify the ideas, opinions and observations of all concerned, to reach innovative initiatives and creative ideas that contribute to the happiness of customers and exceed their expectations ».
He added: "We are working on the development of innovations and initiatives, examining the strategic context for improving services, analyzing the results related to the customer experience, efficiency and effectiveness of the service, preparing the current and future journey maps for the customer services and identifying the necessary initiatives that enhance the client's journey, And then implement initiatives that are being developed. "We rely on a number of mechanisms to develop initiatives including customer experience questionnaires, brainstorming sessions with stakeholders, and a service hacathon that explores the views and ideas of participants to enhance the role of the organization as an institution that promotes a happier lifestyle in Dubai."