It is noted that, in general, users are dissatisfied with the intrusive offer of additional paid services (19 - 38%) and over-invoice amount (21 - 40%).
“The quality of communication worries citizens significantly less than the service charge (12–25%) ... In the second quarter (this year. - RT ), the supervisory authority received 1648 complaints about cellular companies of the“ big four ”, the text clarifies.
A representative of the department, in an interview with the publication, explained that the quality parameters of cellular communications are not fixed by the norms of the existing legislation in Russia, in connection with which Roskomnadzor cannot apply measures to “violators”.
According to Victoria Sokolova, a representative of the National Legal Service Amulex, users have options to defend their rights, in particular, they can contact the operator, the court or the Rospotrebnadzor for the necessary explanation.
Earlier it was reported that in the first six months of 2019, Roskomnadzor seized more than 32.8 thousand SIM cards of mobile operators.