His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has started to evaluate 600 government service centers. His Highness said: "We will not accept the first place in the world in our services."
"Today, we will begin to evaluate the services of 600 government service centers. On September 14, we will announce the worst five service centers and the best five, and my message to all the officials, we will not accept the first place," he said yesterday in a tweet on his Twitter account. Globally in our services and facilities. "
His Highness Sheikh Mohammed bin Rashid Al Maktoum launched the UAE Government Excellence Program in March 2011 to reach new levels of customer service and provide federal government services across the country with the same quality. The aim of the program is to achieve a qualitative leap in the efficiency of government services through the availability of services and the multiplicity of channels and speed of delivery, to ensure a comfortable experience for all users of the services of the federal government, in addition to facilitating procedures and achieve excellence in the completion of public transactions.
The program includes the following categories: the classification of government service centers (from the star to the seven stars), the unified customer service charter, the UAE service excellence forum, the government service quality guide, and the adoption of a standard for government services.
Last year, HH Sheikh Mohammed bin Rashid Al Maktoum confirmed the results of the third session of the World Ranking System for Services Classification, which included 167 centers for dealers in 20 federal entities. "Providing the best government services in the world is the primary criterion and objective A government agency in the UAE.
The UAE is the first country in the world to adopt a global star rating system, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, to redefine an innovative concept and an integrated framework to deliver government services and raise its efficiency to the best international standards.
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September advertised the best and worst 5 service centers.